CCX Forum: Using technology to deliver a seamless customer experience

4-5 April 2019; Hotel Catalonia Barcelona Plaza, Barcelona

Elly Yates-Roberts
By Elly Yates-Roberts on 07 November 2018
CCX Forum: Using technology to deliver a seamless customer experience

Efma’s upcoming CCX Forum 2019: Channels & Customer Experience will bring together experts from across the banking industry and beyond  to discuss harnessing the capabilities of artificial intelligence (AI), bots, machine learning (ML), big data, the internet of things (IoT) and blockchain, to deliver a seamless, personalised and secure customer experience.

Among the speakers are: Tom Cheesewright, applied futurist and author of ‘Book of the Future’ ; Lorenz Hänggi, VP, head innovation engineer and senior manager at AXA Winterthur; Dennis Khoo, managing director and regional head of Digital Banking and head of Group Retail Strategic Transformation at UOB Singapore;  and Matthias Kröner, CEO at Fidor Bank Germany.

Despite the rapid evolution of technology in financial services, the need to deliver a satisfactory customer experience remains constant. Leading banks all over the world understand that advanced fintech  companies should enhance the customer experience, not replace it. The second edition of the CCX forum will identify four major areas that could transform a customer’s experience, namely augmented advisors, AI and big data. 

The forum will give attendees the chance to network with industry peers over themed lunches, roundtable discussions and workshops, as well as allowing them to explore the latest innovations and opportunities at the Fintech Village.

To register for the event, click here

 

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