Supporting the support workers of St John Ambulance

Supporting the support workers of St John Ambulance
By Rebecca Gibson | 11 February 2019

UK charity is using a Microsoft Dynamics 365 CRM solution from eBECS to transform how it manages interactions with customers and volunteers

UK charity uses Microsoft Dynamics 365 CRM solution from eBECS to transform interaction management 

Coservit solutions provide ‘smarter routes to sales growth’

Coservit solutions provide ‘smarter routes to sales growth’
By Elizabeth Robinson | 01 September 2017

LeadSeed and ServiceNav software for sales growth is now available to Microsoft partners

LeadSeed and ServiceNav software for sales growth is now available to Microsoft partners

How Beyond Bank Australia is creating better customer relationships

How Beyond Bank Australia is creating better customer relationships
By Rebecca Gibson | 09 August 2017

DXC Technology is helping the Australian bank to improve how it interacts with individual customers by deploying Microsoft Dynamics CRM

DXC Technology is helping the Australian bank to improve how it interacts with individual customers

How to interact with customers in an intelligent way

How to interact with customers in an intelligent way
By Guest | 30 March 2017

Chad Hamblin from Microsoft explains how banks are exploring the benefits of combined CRM analytics solutions so they can understand individual customers’ current and future needs, and act on them

Microsoft's Chad Hamblin explains how banks can benefit from combined CRM analytics solutions 

The benefits of proactive CRM for the insurance sector

The benefits of proactive CRM for the insurance sector
By Rebecca Lambert | 20 March 2017

By using the latest customer relationship management solutions, insurers can put the customer at the heart of their business and reap significant rewards. Dennis Vanderlip is joined by a number of key Microsoft partners to tell us more

Those insurance companies that put the customer at the heart of their business will reap significant rewards

Automating document management at Ex Arte

Automating document management at Ex Arte
By Rebecca Gibson | 29 December 2016

An Vander Aa highlights how Ex Arte is helping customers to optimise their operations by automating document management processes

An Vander Aa explains how Ex Arte is helping customers to optimise their operations

What is the manufacturing (r)evolution?

What is the manufacturing (r)evolution?
By Guest | 20 April 2016

This year’s Hannover Messe event will see companies from around the world demonstrate how the manufacturing industry is adapting to the demands of customers. Colin Masson discusses the areas in which Microsoft’s business solution portfolio is making a critical difference

How Microsoft’s business solution portfolio is helping to make a critical difference

Forbes Global 2000 firms spend US$2.4 trillion on digital sales tools

Forbes Global 2000 firms spend US$2.4 trillion on digital sales tools
By Rebecca Gibson | 12 April 2016

Despite adopting digital tools, many firms have yet to maximise their potential, says Accenture

Accelerating citizen services development

Accelerating citizen services development
By Rebecca Gibson | 29 March 2016

A UK social housing organisation has developed its service charges enquiries system and money support service using Optevia solution and Microsoft Dynamics CRM 2015

UK social housing organisation develops new services with the help of Optevia 

Vertafore launches new CRM system for the insurance industry

Vertafore launches new CRM system for the insurance industry
By Sean Dudley | 19 February 2016

Agency SalesTrack leverages Microsoft Dynamics CRM and centralises customer information

Microsoft releases latest version of Dynamics CRM platform

Microsoft releases latest version of Dynamics CRM platform
By Rebecca Gibson | 01 December 2015

Dynamics CRM 2016 offers new productivity, mobility and customer service enhancements

Microsoft wins two Asian Private Banker Technology Awards

Microsoft wins two Asian Private Banker Technology Awards
By Lindsay James | 30 November 2015

Microsoft scoops 'Best Integrated Front Office Solutions' and 'Best Provider of Data Analytics'

Prodware launches Project Management for Dynamics CRM

Prodware launches Project Management for Dynamics CRM
By Rebecca Gibson | 23 October 2015

Solution will help professional services enterprises track the entire customer contact process

Getting to the bottom of customer relationship management software

Getting to the bottom of customer relationship management software
By Guest | 15 October 2015

Tom Rhodes, editor of Dynamics Feed, outlines the benefits of CRM software

Driving customer centricity in retail banking

Driving customer centricity in retail banking
By Lindsay James | 15 October 2015

Microsoft is enabling banks across the globe to better focus on their customers

Tips to deliver the service that today's customers expect

Tips to deliver the service that today's customers expect
By Lindsay James | 09 October 2015

In today’s operating environment, meeting customer expectations is key, says Microsoft's Matt Kresch

How is gamification revolutionising CRM?

How is gamification revolutionising CRM?
By Guest | 18 September 2015

Tom Rhodes, editor of Dynamics Feed, highlights how introducing gamification could help enterprises to transform how their team engages with their CRM system

Tom Rhodes highlights how gamification can transform how enterprises engage with their CRM system

Know thy guest: the value of timely and accurate information dissemination

Know thy guest: the value of timely and accurate information dissemination
By Guest | 07 August 2015

Hospitality CEOs need the CIO’s help with timely and accurate information dissemination to differentiate their properties from the competition and from other brands within their group, says Tad W. Remington

Tad W. Remington at InterDyn BMI discusses the value of integrated BI solutions for hospitality companies

UBC minimises patient delays with new CRM platform

UBC minimises patient delays with new CRM platform
By Rebecca Lambert | 05 August 2015

Accenture and Avanade have helped UBC to create a new customer-facing platform to improve the quality, access and continuity of care for hundreds of thousands of patients

Avanade and Accenture helped to design the new platform based on Dynamics CRM

Putting citizens at the centre with Dynamics CRM

Putting citizens at the centre with Dynamics CRM
By Rebecca Lambert | 23 February 2015

Two public sector bodies in the UK have recently turned to Optevia to help them operate more efficiently and better serve citizens. Through Dynamics CRM, they are succeeding in streamlining their processes and putting the citizen at the centre of everything they do

Two UK public sector bodies have turned to Optevia to help them operate more efficiently and better serve citizens