Improving the customer experience by empowering store associates

Improving the customer experience by empowering store associates
By Guest | 18 February 2019

DXC Technology’s Randy Davidson discusses why retailers must equip employees with more customer data and find ways to extend the omnichannel shopping journey if they want millennials to continue visiting their physical stores

DXC Technology’s Randy Davidson discusses how retailers can keep millennials visiting physical stores

Kroger chooses Microsoft to deliver a digital retail experience in-store

Kroger chooses Microsoft to deliver a digital retail experience in-store
By Elly Yates-Roberts | 07 January 2019

Two firms will present the retail-as-a-service solution at NRF 2019: Retail’s Big Show

72% of UK consumers find shopping a frustrating experience

72% of UK consumers find shopping a frustrating experience
By Lindsay James | 20 September 2017

New research from Omnico highlights the need for retailers to reinvent the customer experience