Amber Hickman |
The latest episode of ClickLearn’s Digital Adoption talks podcast, ‘How to create training content that maximises user adoption’, focuses on the role of content creators in digital adoption.
The discussion considers why user adoption strategies and content should go hand-in-hand; how to create content that compliments user adoption strategies; what kind of content keeps users engaged; and what partners can do better to support digital adoption with their current customers.
Heidi Neuhauser, CEO of automated services provider Reenhanced joins the podcast’s hosts – Microsoft most valuable person Rick McCutcheon and ClickLearn CEO Joachim Schiermacher – to discuss how people use Dynamics CRM.
Neuhauser shares how the low-code, no-code platform can help expand horizons for citizen developers and how the technology will continue to do so into the future.
She also discusses how her role at Reenhanced involves building strategies to reach users based on their needs and problems, and how being less technical and more business-minded is a critical factor in communication strategy.