Elly Yates-Roberts |
Serving the design and build industry means tackling one challenge after another, from meeting contractor’s demands and strict timelines, to navigating the rocky supply chain during a global pandemic. This volatile and highly competitive market makes losing ground, or slowing down simply not an option.
Because of all this, it was key that this equipment dealer’s management had fast and accurate access to business analytics and systems for information and knowledge management, financial management, and customer relationship management. Hence, the importance to train employees on evolving digital transformation and how to optimise the use of Microsoft technologies, was critical.
As a company whose foundation was laid decades ago, this supplier has traditionally been associated with old-school ways and low-tech business processes. Therefore, with an influx of mergers and acquisitions, and highly diversified industrial operations, this equipment dealer needed support to scale and integrate rapidly.
In stepped JourneyTEAM, a Microsoft Gold Partner with deep expertise in implementing Microsoft solutions. JourneyTEAM and the client decided that Microsoft Dynamics 365 Business Central (D365 BC) prebuilt infrastructure was the clear choice because it offered the flexibility and innovative capabilities that would support the company’s growth well into the future. D365 BC had all the advanced features needed to meet their current and future challenges without limitations, and it could be integrated with its operational systems to allow for easy access.
By implementing D365 BC, this equipment dealer has maximised outputs and increased operational efficiency, improving its competitiveness. The solution also provided the organisation with a stable and competitive system, which increased productivity, met the increase in demand and the change in customer needs. Security measures and safeguards have also been put in place to eliminate process threats and vulnerabilities.
The company is now able to monitor, categorise and analyse all interactions with real-time analytics, reports and data visualisation tools helping it to uncover the true meaning of customer conversations. With internet access framework in place, they can control user access to critical information within the organisation, protecting access to corporate resources and avoids the need to rely on manual and error-prone processes in assigning and tracking user privileges.
This article was originally published in the Spring 2022 issue of Technology Record. To get future issues delivered directly to your inbox, sign up for a free subscription.