Putting training needs first in digital transformation

Zoe Watson, sales and marketing director at Combined Knowledge, argues that to be confident and competent in the bright new digital workplace, users need to be prepared for, invested in and assured of the benefits of the transformation

Guest
By Guest on 12 March 2018
Putting training needs first in digital transformation

This article first appeared in the Winter 2017 issue of The Record.

Although often recognising the need for change, companies can often be resistant to change. This can stem from a rational, risk-averse position and the belief that familiar processes and paradigms work well enough – ‘if it ain’t broke, don’t fix it’. The true challenge when it comes to training is not only to educate in the new ways of working, but to enthuse the user over the possibilities and gains on offer to individuals and the organisation as a whole, creating a will to learn and engage.

The success of any technology relies on understanding the business needs and the people within that business. Combined Knowledge consultants take that a step further by diving in and ‘becoming one’ with your organisation, seeking to understand on a deeper level. With the right analysis and planning, many optimisation opportunities and recommendations can be targeted, and our joint impact can be measured more effectively.

The Combined Knowledge team studies company values, drives, culture, and – most importantly – people. This analysis-led comprehension allows Combined Knowledge to design campaigns, solutions, provide recommendations, or pro-actively take action to improve your results while ensuring your technology services continue to scale with your business.

Our existing out-of-the-box courses and on-demand training and support tools are the building blocks of a productive workforce, helping to reduce support calls, downtime and poor-quality output produced by lack of skills or knowledge. Beyond this, Combined Knowledge is in the unique position of being able to offer a range of custom solutions, purpose-built for each client. From tailoring a single piece of content – whether as a training course or as digital content – through to providing a full end-to-end solution that meets the needs of all individuals, roles and scenarios you find within Microsoft Office 365 and SharePoint environments, creating a comprehensive productivity solution for your business.

Zoe Watson is sales and marketing director at Combined Knowledge

Topics

Viewpoint, Office

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