Volksbank is the first bank customer to introduce NCR’s Innovation Experience Room, a mobile experiential room enables the bank’s customers and employees to shape its digital transformation with the aim of combining digital technologies and human interaction in a way that creates real added value for customers.
The NCR Innovation Experience Room is a flexible and versatile room that is equipped with a variety of state-of-the-art technologies. These range from virtual reality headsets, 3D printers, drones, and robots, to examples of big data or internet of things applications and nanotechnologies.
Volksbank’s ‘Voba Playroom’ is designed as a mobile room that will tour the different branches of the bank in the coming months. It will also be set up at events and trade shows to demonstrate how a regional bank creatively plays out digitalisation.
“Our view of the world is changing dramatically under the influence of megatrends such as globalisation, connectivity and communitisation,” said Thomas Bader, head of business development at Volksbank. “Our new Playroom provides a new motivation for our customers to come into our branches and try out newest technologies that most of us only know from media reports. What’s more, we effectively demonstrate to our customers and employees that we are thinking about future developments and are breaking new, creative grounds involving all parties.”
The mobile Voba Playroom was brought into operation at the end of April and features an NCR SelfServ 85 kiosk as an interactive assistant, a 3D printer, a multi-copter drone and virtual reality glasses with which customers can take a virtual roller coaster ride and view real estate properties in 3D.
“In order to master the change in the financial industry, banks need the environment and a culture that allows and supports change,” explains Harald Heinz, channel area leader in Germany, Austria and Switzerland at NCR Financial Services. “With our innovative playground, Volksbank has taken another step in that direction. Enabling a creative, hands-on approach to complex topics unleashes the creativity in everyday work. Banks and their customers both benefit from employees who enjoy their work and are motivated to shape and drive the future.”