The Record

The best of enterprise technology on the Microsoft Platform

Spring 2018

The Record Magazine

Editor: Lindsay James
Executive Editor: Andy Clayton-Smith

The Spring 2018 issue of The Record is out now and available to download free of charge in digital format.

In this issue’s cover story, Microsoft’s corporate vice president of industry, Toni Townes-Whitley, is joined by partners including x.news, AVEVA and Willis Towers Watson to discuss how businesses are leveraging the power of Microsoft technologies to empower employee collaboration from anywhere, on any device, providing easy access to the information they need, while mitigating security risks.

It’s a transition that can only be achieved with an effective data network, and this is something we discuss in this issue’s communications and media section, where we discover how the promise of 5G is providing a valuable opportunity for telco firms across the globe to make their mark and establish themselves as frontrunners. We also investigate how Microsoft technologies such as Azure and the Cognitive Services Lab is providing a backbone for companies to leverage AI, process big data, improve operations and increase revenue.

In the financial services section, we get to grips with a topic that is front of mind for much of the sector at the moment: open banking. Microsoft’s Richard Peers takes a look at how banks can embrace the business models that will deliver the products, services and experience their customers demand.

Meanwhile, in our manufacturing feature we find out how, by empowering employees and providing them with the tools and information they need to make better decisions, manufacturers can make dramatic improvements to their processes. We discover which technologies are playing a key role in enabling this transformation.

Also in this issue, Microsoft’s Tim Turitto explains what steps are being taken to serve populations in a more effective and efficient way and Microsoft’s ShiSh Shridhar tells us how retailers are using artificial intelligence enabled virtual agents, robots, analytics and more to empower their employees, optimise their operations and delight customers.

Plus, there’s the usual mix of news, case studies, industry insight and more.

We hope you enjoy this issue.

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Magazine highlights

Fostering new ideas

Empowering employees

Successful businesses are leveraging the power of Microsoft technologies to empower employee collaboration from anywhere, on any device

Marketwatch Issue 3

Marketwatch

The latest news from Microsoft and its partners, covering artificial intelligence, sustainability, cloud and more

Beyond the chatter

Personalising the IT support experience

DXC Technology’s Carol Rizio outlines how artificial intelligence and automation help employees resolve IT issues

Workplaces of the future

A new approach to cloud service delivery

How interworks.cloud helped Computer Gross to automate its Microsoft Cloud Services delivery channel

Doing more with data

How automation is changing the work day

Alyssa Putzer from Metafile Information Systems shares the benefits of automated document management

Operating on the move

The three keys to success

Companies must prioritise customer centricity, digital transformation and cloud, says DXC Technology’s Paul Timmins

Turn technical objectives into business value

Democratising business process management

Andy Hamilton shares how CompanyNet is using Microsoft Office 365 to benefit customers

The growing need for security intelligence

Learning with Markdown

Corey Hynes explains why Markdown is at the heart of Learn on Demand Systems’ software

Industry highlights

Communications and Media

There was an air of excitement at the recent Mobile World Congress event in Barcelona. The promise of 5G is providing a valuable opportunity for telco firms across the globe to make their mark and establish themselves as frontrunners.

Microsoft is committed to help. In the pages that follow you can discover how the flexibility of Azure, teamed with our Cognitive Services Lab, is providing a backbone for companies to leverage AI, process big data, improve operations and increase revenue.

Download a PDF of the Communications and Media services section of the Spring 2018 issue of The Record magazine.

Modernising data centres in a telco world

How Microsoft is helping telco companies to rollout their superfast 5G data networks

Better communication

How TDS Telecom uses Microsoft Office 365 and Yammer for collaboration

Get more from your content archive with AI

Paula Minardi shares how Microsoft technology is allowing Ooyala to manage and monetise video assets

Financial Services

While the financial services industry has become familiar with the need to adapt and change, the new operating landscape that is being created by Europe’s Second Payment Services Directive (PSD2) and the UK’s Open Banking initiative is undoubtedly taking traditional banks out of their comfort zone.

Success requires a flexible approach – one that can only be achieved through modern cloud technologies. Join us in the following pages to explore the work we’re doing to make life that little bit easier for companies bearing the brunt of the new reforms.

Janet Lewis is the newly appointed vice president for the Financial Services Industry at Microsoft and joins The Record’s editorial advisory board.

Download a PDF of the Financial services section of the Spring 2018 issue of The Record magazine.

Towards a new banking ecosystem

Microsoft and its partners explore how financial institutions are adopting to open banking?

Towards intelligent automation in insurance

Automation is driving change in insurance, says Willis Towers Watson’s Dave Ovenden

An ecosystem built around customers

Jon Rushton from Bottomline Technologies discusses the benefits of the UK’s Open Banking initiative

Manufacturing and Resources

As digital transformation extends around the world, manufacturers everywhere must adapt to survive, developing new skills to enable competitiveness and growth. There is no greater evidence of this shift in traditional manufacturing work philosophy than that of enabling the mobile workforce.

In this issue we look at the modern productivity tools that are enabling product engineers to expand their range to include colleagues in remote locations and outside agencies that can add value to manufacturing processes. Reflecting the Microsoft messaging that will take place at this year’s Hannover Messe event, we find out where the world of mobility is adding real value for the modern manufacturer.

Download a PDF of the manufacturing section of the Spring 2018 issue of The Record magazine.

A truly mobile workforce

A look at the Microsoft technologies improving manufacturing processes

Manufacturing transformation - it’s now or never!

Dassault Systèmes’ Fred Thomas explains why manufacturers need to go digital

At the edge or in the cloud?

Michael Kanellos from OSIsoft outlines how manufacturers can determine where to do analytics

Public Sector

Facing dwindling budgets, an ageing and retiring workforce and increased expectations from the public, there’s no question that government organisations are under a lot of pressure at the moment. Success requires a new level of mobility – both to foster productivity and to attract a new generation of millennial workers.

In the following pages we take a look at how Microsoft and its partners are providing solutions to these challenges and more, helping shape the connected governments of the future.

Download a PDF of the Public Sector services section of the Spring 2018 issue of The Record magazine.

Flexible citizen services

Microsoft’s Tim Turitto explains what government agencies are doing to deliver citizen services

Keeping things moving

How EastBanc Technologies and Microsoft Azure are helping a US county deliver emergency citizen support

Managing estates in the cloud

ICONICS and Microsoft Azure give UK Government department a new way to manage data

Retail and Hospitality

The impact of artificial intelligence (AI) on the world of retail cannot be underestimated. From the boutique to the supermarket, physical shop-front to internet purchase, AI has the capacity to entirely change the face of the industry.

The savvy service provider is realising that this isn’t a promise for the future – the journey can begin today. Pioneers are using AI to power virtual agents and chatbots, to improve operations and more. In this issue we discover how Microsoft and its partners are facilitating this journey, equipping retailers with everything they need to reap the rewards of AI and deliver new experiences for shoppers and employees alike.

Download a PDF of the Retail and Hospitality services section of the Spring 2018 issue of The Record magazine.

A new tool for retail success

DXC Technology’s Michael Boykin and Daniel Munyan on how geomatics and omnilocation services can help retailers

How AI is powering a new era of retail

Microsoft’s ShiSh Shridhar explains how retailers are using virtual agents, robots and analytics to empower employees and delight customers