Improving the call centre experience in the financial services sector Microsoft’s Chris Caile explains how financial services organisations can develop approaches to better engage and empower their call centre agents to work effectively
How to successfully deploy Teams Rooms Rob Westwood shares how New Era Technologies helps businesses to ensure their infrastructure meets the ever-changing needs of a hybrid workforce to provide a healthy return on investment
Gabe Rivero on delivering quality customer experiences The executive explains how Avaya is helping its clients to improve their customer experience with cloud-based contact centre solutions
How organisations can secure their greatest asset, according to Mario Galatovic The Secude executive explains how the company’s zero-trust security solutions are helping organisations shield their most sensitive data
Feature | Media How edge technology is helping to deliver media content to the most remote places in the world
Interview | Public sector Using technology to boost healthcare efficiency: a discussion with Trent Sanders
Interview | Retail Using Dynamics 365 can empower retailers, according to Andrew Reeck and Chris Segurado
Interview | Retail Ryan Treacy and Noel Pennington discuss user-centric applications for frontline workers
Interview | Retail Using Dynamics 365 can empower retailers, according to Andrew Reeck and Chris Segurado