Customer relationship management

How to interact with customers in an intelligent way

How to interact with customers in an intelligent way
By Guest | 30 March 2017

Chad Hamblin from Microsoft explains how banks are exploring the benefits of combined CRM analytics solutions so they can understand individual customers’ current and future needs, and act on them

Microsoft's Chad Hamblin explains how banks can benefit from combined CRM analytics solutions 

The benefits of proactive CRM for the insurance sector

The benefits of proactive CRM for the insurance sector
By Rebecca Lambert | 20 March 2017

By using the latest customer relationship management solutions, insurers can put the customer at the heart of their business and reap significant rewards. Dennis Vanderlip is joined by a number of key Microsoft partners to tell us more

Those insurance companies that put the customer at the heart of their business will reap significant rewards

Automating document management at Ex Arte

Automating document management at Ex Arte
By Rebecca Gibson | 29 December 2016

An Vander Aa highlights how Ex Arte is helping customers to optimise their operations by automating document management processes

An Vander Aa explains how Ex Arte is helping customers to optimise their operations

Creating a next-generation customer experience

Creating a next-generation customer experience
By Rebecca Gibson | 26 October 2016

Jeremy Cox, Ovum’s Principal Analyst of Customer Engagement, predicts which practices and technologies will enable enterprises to meet the evolving needs of their customers

Jeremy Cox from Ovum predicts how enterprises will meet the future needs of their customers

Ignite 2016: IBM showcases how it is working with Microsoft

Ignite 2016: IBM showcases how it is working with Microsoft
By Guest | 29 September 2016

Steven Jacobowitz, Associate Partner for Microsoft Dynamics CRM Global, outlines IBM’s focus at Ignite

Steven Jacobowitz shares the capabilities that IBM is presenting at Microsoft Ignite 2016

HP selects Microsoft CRM Online to boost sales and partner engagement

HP selects Microsoft CRM Online to boost sales and partner engagement
By Sean Dudley | 13 September 2016

Company to harness the powers of Azure, Office 365 and other Microsoft Cloud solutions

Transforming customer relationships in manufacturing

Transforming customer relationships	 in manufacturing
By Guest | 10 August 2016

Colin Masson from Microsoft Business Solutions says that, by having a complete view of the customer journey and gaining information at every touchpoint, companies in the manufacturing industry can gain actionable insights

Colin Masson from Microsoft Business Solutions explains the benefits of actionable insights

Impartner debuts new PRM engine at Microsoft Envision

Impartner debuts new PRM engine at Microsoft Envision
By Rebecca Gibson | 07 April 2016

New Impartner Channel Flow engine enables firms to manage indirect channels in real time

Accelerating citizen services development

Accelerating citizen services development
By Rebecca Gibson | 29 March 2016

A UK social housing organisation has developed its service charges enquiries system and money support service using Optevia solution and Microsoft Dynamics CRM 2015

UK social housing organisation develops new services with the help of Optevia 

Vertafore launches new CRM system for the insurance industry

Vertafore launches new CRM system for the insurance industry
By Sean Dudley | 19 February 2016

Agency SalesTrack leverages Microsoft Dynamics CRM and centralises customer information

Microsoft Philanthropies to donate US$1 billion in cloud resources

Microsoft Philanthropies to donate US$1 billion in cloud resources
By Rebecca Gibson | 20 January 2016

Donation is part of Microsoft’s three-part initiative to ensure Microsoft Cloud can serve public good

Welcome to the age of the customer

Welcome to the age of the customer
By Guest | 18 December 2015

Digital strategies designed to improve the customer experience are benefiting from enhanced customer analytics, driven by improvements in big data. As beneficial as these strategies are, they often miss valuable touchpoints in customer interaction, says Steve Haworth from Teleware Group

Digital strategies often lack valuable customer interaction, says Steve Haworth from Teleware Group

Mastering the ultimate customer journey

Mastering the ultimate customer journey
By Guest | 10 December 2015

Peter-Jan Van de Venn from Five Degrees says that tomorrow’s winning financial institutions will put the customer at the core of their business, while operating in a highly cost-efficient manner

Peter-Jan Van de Venn from Five Degrees says that banks need to focus on the customer

Microsoft releases latest version of Dynamics CRM platform

Microsoft releases latest version of Dynamics CRM platform
By Rebecca Gibson | 01 December 2015

Dynamics CRM 2016 offers new productivity, mobility and customer service enhancements

Helping NHS trusts to remain competitive

Helping NHS trusts to remain competitive
By Rebecca Gibson | 19 November 2015

We talk to Optevia’s Steve Lyon to find out how Microsoft Dynamics CRM is helping NHS trusts to effectively compete against private healthcare organisations

Optevia’s Steve Lyon tells Rebecca Gibson about the power of Microsoft Dynamics CRM

One bank, many channels: making banking more personal

One bank, many channels: making banking more personal
By Guest | 18 November 2015

João Lima Pinto from ebankit explains how delivering a personalised level of service is a key way for banks to hold onto their loyal customers

João Lima Pinto from ebankit explains why delivering personalised service is essential