Topics: Communications

AFC Bournemouth launches chatbot that reads emotion

AFC Bournemouth launches chatbot that reads emotion
By Elizabeth Robinson | 12 January 2018

CherryBot recognises feelings and uses intelligent conversation AI in engagement with fans

TalkTalk transforms work culture with Microsoft 365 Enterprise

TalkTalk transforms work culture with Microsoft 365 Enterprise
By Elizabeth Robinson | 11 January 2018

Technologies allow the telecom company to improve its office environment 

VHV Versicherungen releases Mia to improve customer support

VHV Versicherungen releases Mia to improve customer support
By Elizabeth Robinson | 10 January 2018

Chatbot answers insurance-related questions and can help set up new policies

What trends and technologies will shape the telco industry in 2018?

What trends and technologies will shape the telco industry in 2018?
By Rebecca Gibson | 29 December 2017

Companies will use robotic process automation, machine learning and cloud to improve the employee and customer experience, says Deep Dawar, Capgemini’s lead for Telecom, Media and Gaming Sector

Capgemini's Deep Dawar says firms will adopt robotics, machine learning and cloud

What to expect at the 2018 Mobile World Congress

What to expect at the 2018 Mobile World Congress
By Sean Dudley | 20 December 2017

26 February - 1 March 2018; Barcelona, Spain

Event in Barcelona will give attendees the chance to capitalise on industry business opportunities

PGi’s GlobalMeet integrates with Skype for Business Server

PGi’s GlobalMeet integrates with Skype for Business Server
By Elizabeth Robinson | 15 December 2017

Conferencing solution allows workers inside and outside of an enterprise to join virtual meetings 

Microsoft brings new Skype desktop features to Windows 10 PCs

Microsoft brings new Skype desktop features to Windows 10 PCs
By Elizabeth Robinson | 12 December 2017

Update includes an improved search function and the return of personal statuses 

How to leverage the power of open-source platforms

How to leverage the power of open-source platforms
By Guest | 04 December 2017

Ann Hatchell from Amdocs explains how open-source technology helps the telecommunications industry to accelerate and standardise network virtualisation

Ann Hatchell from Amdocs explains how open-source technology helps the telecommunications industry 

UC EXPO 2018 to focus on unified communications and collaboration

UC EXPO 2018 to focus on unified communications and collaboration
By Rebecca Gibson | 30 November 2017

16-17 May 2018; ExCeL London, UK

Delegates to explore the solutions that provide ways of delivering, managing and supporting communication

What will the telco of the future look like?

What will the telco of the future look like?
By Lindsay James | 27 November 2017

Providing a high-quality network is a prerequisite for today’s telco companies who are increasingly having to expand their offering in order to differentiate themselves in the market

Connectivity-first has always been the mantra of telco companies, but this is no longer enough

TimeFleX to launch new meeting module and NFC door panels

TimeFleX to launch new meeting module and NFC door panels
By Rebecca Gibson | 20 November 2017

New updates to group calendar software will make it easier to organise team meetings

GCI deploys virtual contact centre for Prospect Union

GCI deploys virtual contact centre for Prospect Union
By Rebecca Gibson | 31 October 2017

Enghouse contact centre and Microsoft Skype for Business deployment improves customer service

BindTuning helps Tyson to digitise its workspaces

BindTuning helps Tyson to digitise its workspaces
By Guest | 19 October 2017

New Microsoft technology-based intranet servers help food company to boost employee productivity

New Microsoft technology-based intranet servers help food company to boost employee productivity  

Microsoft, Facebook and Telxius deliver the Marea subsea cable

Microsoft, Facebook and Telxius deliver the Marea subsea cable
By Lindsay James | 22 September 2017

Marea is the most technologically advanced subsea cable to cross the Atlantic Ocean

Adacta partners with CafeX to enhance customer support offering

Adacta partners with CafeX to enhance customer support offering
By Elizabeth Robinson | 18 September 2017

CEE-based firm will provide Live Assist for Dynamics 365 to customers

The Colorado Office of the State Auditor turns to ParticiPoll

The Colorado Office of the State Auditor turns to ParticiPoll
By Elizabeth Robinson | 18 September 2017

The Microsoft PowerPoint based solution is improving the work of the independent agency 

Avedon Capital Partners to acquire Viju and VisionsConnected

Avedon Capital Partners to acquire Viju and VisionsConnected
By Elizabeth Robinson | 14 September 2017

Specialists in video conferencing, audiovisual and collaboration solutions will join together

Adobe and Microsoft join together to drive collaboration among teams

Adobe and Microsoft join together to drive collaboration among teams
By Elizabeth Robinson | 11 September 2017

Microsoft is using Adobe Sign and Adobe is benefitting from Microsoft Teams

Salesforce Chatter app now available at Windows Store

Salesforce Chatter app now available at Windows Store
By Elizabeth Robinson | 11 September 2017

New app from Windows Store means Chatter can be used without opening browser

New app from Windows Store means Chatter can be used without opening browser

Microsoft Azure powers new advertising marketplace

Microsoft Azure powers new advertising marketplace
By Lindsay James | 30 August 2017

Azure will form the backbone of Trade Dragon, a first-of-its-kind advertising marketplace

The BBC and Microsoft trial voice-controlled iPlayer

The BBC and Microsoft trial voice-controlled iPlayer
By Lindsay James | 03 August 2017

The experimental version of iPlayer lets viewers talk to their television and find their favourite programmes

The benefits of unified communications in the cloud

The benefits of unified communications in the cloud
By Guest | 28 June 2017

Maintaining expensive hardware for IT and telecoms systems is just not necessary anymore. Jon Seddon from GCI says that enterprises are realising that the cloud opens up a whole host of new possibilities

Expensive hardware for IT and telecoms systems is no longer necessary, says Jon Seddon from GCI

Helping broadcasters to understand their audience

Helping broadcasters to understand their audience
By Guest | 14 June 2017

Microsoft's Dario Scacciati explains how the Microsoft Cortana Analytics Suite can help broadcasters to better understand their audience and prepare themselves for the future

Microsoft's Dario Scacciati explains how the Cortana Analytics Suite is helping broadcasters to evolve

The transformation of the telco industry

The transformation of the telco industry
By Guest | 24 May 2017

Rikke Helms from Microsoft says that modern cloud-based services are enabling telco firms to transform into digital service providers, paving the way for a very successful future

Microsoft's Rikke Helms explains how modern cloud-based services are enabling telco firms to transform

Microsoft HoloLens to go on show at UC EXPO

Microsoft HoloLens to go on show at UC EXPO
By Rebecca Gibson | 11 May 2017

Event will explore how AI, mixed reality and video are transforming workplace collaboration

Cloud, AI, unified communications and analytics to top bill at UC EXPO

Cloud, AI, unified communications and analytics to top bill at UC EXPO
By Rebecca Gibson | 25 April 2017

Event will explore the technologies that will change how companies work in the future

UC EXPO

UC EXPO
By Rebecca Gibson | 19 April 2017

17-18 May; ExCeL London, UK

Delegates will explore solutions that are providing flexible ways of supporting communication

More efficient engineering change at Mobile Technologies Inc

More efficient engineering change at Mobile Technologies Inc
By Lindsay James | 13 March 2017

Using Bluestar PLM’s solution running on Microsoft Dynamics AX, Mobile Technologies Inc has reduced time spent on engineering change order processes by 80%

Mobile Technologies Inc has implemented Bluestar PLM’s solution running on Microsoft Dynamics AX

The evolution of customer service in the telco industry

The evolution of customer service in the telco industry
By Guest | 27 February 2017

Running a successful telco or cable company against today’s backdrop of unprecedented change requires a customer-centric approach, says Microsoft’s Rainer Kellerhals

Microsoft’s Rainer Kellerhals says that today's telco companies need a customer-centric approach

The shift in the way media companies need to deliver content

The shift in the way media companies need to deliver content
By Lindsay James | 13 January 2017

There’s a race going on to deliver media to virtually any device, anywhere and anytime. Tony Emerson tells us how Microsoft Azure is empowering the front-runners

Tony Emerson explains the demand for delivering media to virtually any device, anywhere and anytime

 

Accenture enters new partnership with Golden State Warriors

Accenture enters new partnership with Golden State Warriors
By Sean Dudley | 05 December 2016

NBA basketball team looking to enhance fan and community experience

Supporting digital transformation at Telefónica

Supporting digital transformation at Telefónica
By Lindsay James | 27 October 2016

Global telecommunications company Telefónica is using Yammer right out of Office 365