Topics: Communications

An easy way for comms and media companies to integrate AI

An easy way for comms and media companies to integrate AI
By Guest | 06 August 2018

Steven Armstrong from Blue Prism explains how, by infusing artificial intelligence into a digital workforce platform, communications and media companies can boost innovation and become more creative

Steven Armstrong from Blue Prism explains the benefits of infusing AI into a digital workforce platform

Microsoft Inspire 2018: Mida Solutions to showcase MidaRec system

Microsoft Inspire 2018: Mida Solutions to showcase MidaRec system
By Lindsay James | 13 July 2018

Advanced call recording solution connects with Microsoft Teams to provide file encryption and more

Arkadin launches Global Direct Routing as a Service for Microsoft Teams

Arkadin launches Global Direct Routing as a Service for Microsoft Teams
By Lindsay James | 13 July 2018

New offering aims to help customers get more from their Office 365 investments 

Travel Counsellors selects GCI to implement Skype for Business

Travel Counsellors selects GCI to implement Skype for Business
By Elizabeth Robinson | 06 June 2018

Solution will allow over 2,000 employees to efficiently collaborate 

Modernising data centres in a telco world

Modernising data centres in a telco world
By Lindsay James | 04 June 2018

The race is on for today’s telco companies to rollout their superfast 5G data networks. Here we discover how Microsoft is facilitating a leading position for many of the biggest operators

How Microsoft is facilitating a leading position for many of the biggest telco firms

IBC and TM Forum to drive open innovation between media industries

IBC and TM Forum to drive open innovation between media industries
By Elizabeth Robinson | 17 May 2018

Partnership will focus on developing multi-company, rapid proof-of-concept catalyst projects

TC3 2018: What to expect at this year’s summit

TC3 2018: What to expect at this year’s summit
By Elizabeth Robinson | 16 May 2018

17-18 October; Silicon Valley, California, US

The event will allow attendees to discover and review the latest telecommunications products 

Eurovision Song Contest 2018 turns to Spott to improve audience interaction

Eurovision Song Contest 2018 turns to Spott to improve audience interaction
By Lindsay James | 11 May 2018

Solution runs on Azure and uses Microsoft’s facial recognition and language detection software

The importance of improving communication

The importance of improving communication
By Lindsay James | 01 May 2018

US telco company TDS Telecom has chosen Microsoft Office 365 and Yammer to help remote employees collaborate and feel part of a team

TDS Telecom has chosen Microsoft Office 365 and Yammer to help remote employees collaborate 

GCI wins Skype for Business contact centre contract with Shelter

GCI wins Skype for Business contact centre contract with Shelter
By Elizabeth Robinson | 19 April 2018

Move will allow the charity to use cloud-based technology to run a more flexible contact centre 

Microsoft makes breakthrough in AI-powered chatbot conversation

Microsoft makes breakthrough in AI-powered chatbot conversation
By Elizabeth Robinson | 06 April 2018

XiaoIce can now communicate in both directions simultaneously and respond more quickly to users

Exclaimer utilises Microsoft Azure to take its software into the cloud

Exclaimer utilises Microsoft Azure to take its software into the cloud
By Elizabeth Robinson | 29 March 2018

Vendor’s new service provides the same benefits as on-premise software

Telefónica includes Microsoft Azure in multi-cloud offering for B2B market

Telefónica includes Microsoft Azure in multi-cloud offering for B2B market
By Elizabeth Robinson | 14 March 2018

Corporate customers will have access to a combination of cloud and data connectivity services

Microsoft Teams to release new features for intelligent communication

Microsoft Teams to release new features for intelligent communication
By Elizabeth Robinson | 14 March 2018

Updates will include cloud recording, inline message translation and background blur on video calls

Microsoft and Spott develop joint go-to-market strategy

Microsoft and Spott develop joint go-to-market strategy
By Elizabeth Robinson | 05 March 2018

The cooperation is a result of the US$500 million Microsoft for Startups programme

Facilitating successful international communication

Facilitating successful international communication
By Guest | 22 February 2018

Alister Esam from eShare says there’s a large gap between the needs of organisations operating in today’s complex business climate and the functionality of many solutions on the market. Bridging this gap is key to success

Alister Esam from eShare says there’s a gap between the needs of organisations and the solutions 

Microsoft outlines three trends that will impact mixed reality in 2018

Microsoft outlines three trends that will impact mixed reality in 2018
By Elizabeth Robinson | 21 February 2018

New technologies will shape the next iteration of the HoloLens virtual reality solution 

25% of brands will use virtual customer assistants by 2020, says Gartner

25% of brands will use virtual customer assistants by 2020, says Gartner
By Elizabeth Robinson | 19 February 2018

Research reveals a 70% reduction in call, chat and email enquiries after implementation


How customers can benefit from a virtual contact centre

How customers can benefit from a virtual contact centre
By Lindsay James | 19 February 2018

With help from GCI, Prospect Union has built a new virtual contact centre to help it more efficiently service over 140,000 members

Prospect Union has built a new virtual contact centre to help it service over 140,000 members 

Microsoft uses Fujitsu’s PalmSecure to advance security

Microsoft uses Fujitsu’s PalmSecure to advance security
By Elizabeth Robinson | 12 February 2018

Solution uses unique vein patterns to identify and authenticate users 

The secret to successfully rolling out Office 365

The secret to successfully rolling out Office 365
By Guest | 09 February 2018

James Mitchell, senior product manager for Unified Communications at Claranet UK, argues that driving user adoption is absolutely crucial to the success of your Office 365 implementation

James Mitchell from Claranet UK says driving user adoption is crucial for Office 365 implementation  

Accenture to complete world’s largest deployment of Windows 10 in 2018

Accenture to complete world’s largest deployment of Windows 10 in 2018
By Elizabeth Robinson | 01 February 2018

Microsoft technologies are helping the firm to boost agility and productivity 

Wiretap and Perspicuity partner on compliance solution

Wiretap and Perspicuity partner on compliance solution
By Elizabeth Robinson | 30 January 2018

‘Aware by Wiretap’ delivers organisational insight and intelligent policy enforcement

Babbobox and Infini Videos launch video search engine

Babbobox and Infini Videos launch video search engine
By Elizabeth Robinson | 26 January 2018

Azure Services-based system showcased at Microsoft Tech Summit in Birmingham, UK

AFC Bournemouth launches chatbot that reads emotion

AFC Bournemouth launches chatbot that reads emotion
By Elizabeth Robinson | 12 January 2018

CherryBot recognises feelings and uses intelligent conversation AI in engagement with fans

TalkTalk transforms work culture with Microsoft 365 Enterprise

TalkTalk transforms work culture with Microsoft 365 Enterprise
By Elizabeth Robinson | 11 January 2018

Technologies allow the telecom company to improve its office environment 

VHV Versicherungen releases Mia to improve customer support

VHV Versicherungen releases Mia to improve customer support
By Elizabeth Robinson | 10 January 2018

Chatbot answers insurance-related questions and can help set up new policies

What trends and technologies will shape the telco industry in 2018?

What trends and technologies will shape the telco industry in 2018?
By Rebecca Gibson | 29 December 2017

Companies will use robotic process automation, machine learning and cloud to improve the employee and customer experience, says Deep Dawar, Capgemini’s lead for Telecom, Media and Gaming Sector

Capgemini's Deep Dawar says firms will adopt robotics, machine learning and cloud

What to expect at the 2018 Mobile World Congress

What to expect at the 2018 Mobile World Congress
By Sean Dudley | 20 December 2017

26 February - 1 March 2018; Barcelona, Spain

Event in Barcelona will give attendees the chance to capitalise on industry business opportunities

PGi’s GlobalMeet integrates with Skype for Business Server

PGi’s GlobalMeet integrates with Skype for Business Server
By Elizabeth Robinson | 15 December 2017

Conferencing solution allows workers inside and outside of an enterprise to join virtual meetings 

Microsoft brings new Skype desktop features to Windows 10 PCs

Microsoft brings new Skype desktop features to Windows 10 PCs
By Elizabeth Robinson | 12 December 2017

Update includes an improved search function and the return of personal statuses 

How to leverage the power of open-source platforms

How to leverage the power of open-source platforms
By Guest | 04 December 2017

Ann Hatchell from Amdocs explains how open-source technology helps the telecommunications industry to accelerate and standardise network virtualisation

Ann Hatchell from Amdocs explains how open-source technology helps the telecommunications industry