Author: Lindsay James

Lindsay has worked in publishing and advertising for more than a decade, and wouldn’t want to be anywhere else. She is the editor of The Record and on a daily basis can be found interviewing CEOs, writing features, organising content and meeting tight production schedules.

Fostering new ideas to progress digital transformation

Fostering new ideas to progress digital transformation
By Lindsay James | 12 January 2018

When enterprise employees are connected, empowered and engaged on a digital level, the power of their business as a disruptive force increases. We consider systems and solutions from Microsoft and its partners that are enabling businesses to advance on their digital transformation journeys and, as a result, realise unprecedented levels of operational efficiency

When enterprise employees are connected on a digital level, the power of their business increases

The top five things a customer needs from their bank

The top five things a customer needs from their bank
By Lindsay James | 18 December 2017

Banking needs to be easy and customers should be properly understood

A three-step framework to facilitate digital transformation in manufacturing

A three-step framework to facilitate digital transformation in manufacturing
By Lindsay James | 23 February 2018

Vele Galovski provides an overview of TSIA’s Remote Services Continuum

Vele Galovski provides an overview of TSIA’s Remote Services Continuum

The importance of delivering on demand entertainment

The importance of delivering on demand entertainment
By Lindsay James | 21 February 2018

Cloud-powered solution StreamingBuzz enables operators to provide a full entertainment system through a browser or native apps

Cloud-powered solution StreamingBuzz enables operators to provide a full entertainment system 

Six ways to create a memorable customer experience

Six ways to create a memorable customer experience
By Lindsay James | 19 February 2018

Experts offer valuable insight into how companies can exceed expectations and boost the bottom line 

How customers can benefit from a virtual contact centre

How customers can benefit from a virtual contact centre
By Lindsay James | 19 February 2018

With help from GCI, Prospect Union has built a new virtual contact centre to help it more efficiently service over 140,000 members

Prospect Union has built a new virtual contact centre to help it service over 140,000 members 

Microsoft is testing new ‘Ultimate Performance’ mode in Windows 10

Microsoft is testing new ‘Ultimate Performance’ mode in Windows 10
By Lindsay James | 16 February 2018

The new power policy is designed to provide the absolute maximum performance for advanced users

Microsoft outlines vision for future of digital identities

Microsoft outlines vision for future of digital identities
By Lindsay James | 14 February 2018

Blockchain technologies will enhance privacy and security across the physical and digital world

Webinar: Planning for digital engagement in the contact centre

Webinar: Planning for digital engagement in the contact centre
By Lindsay James | 12 February 2018

15 February 2018; 10.00am CET or 11.00am EST

Ben Willmott from Teleopti explains how your contact centre can leverage digital opportunities 

Are you ready for GDPR? Six top tips for successful compliance

Are you ready for GDPR? Six top tips for successful compliance
By Lindsay James | 12 February 2018

The GDPR regulations will be enforced from 25 May this year. With any organisations in non-compliance facing heavy fines, preparation is of paramount importance. Here’s our roundup of top tips to ensure success

Experts offer advice about how to ensure compliance with the impending regulation 

Seven ways Microsoft Azure has transformed business

Seven ways Microsoft Azure has transformed business
By Lindsay James | 05 February 2018

A roundup of our favourite Microsoft cloud implementations from the past six months 

Microsoft backs new £17 million apprenticeship hub in West Midlands

Microsoft backs new £17 million apprenticeship hub in West Midlands
By Lindsay James | 29 January 2018

Staffordshire University plans to start work on the project at its Stoke-on-Trent campus

Bett 2018: Technology is changing the world and schools must change too

Bett 2018: Technology is changing the world and schools must change too
By Lindsay James | 26 January 2018

Microsoft’s Anthony Salcito says new tools are creating new opportunities for learning 

Institute of Coding to be launched in UK to tackle digital skills gap

Institute of Coding to be launched in UK to tackle digital skills gap
By Lindsay James | 26 January 2018

UK Prime Minister Theresa May says the venture will help people of all ages 

How digital transformation is impacting the media industry

How digital transformation is impacting the media industry
By Lindsay James | 24 January 2018

As the digital transformation of the media industry puts greater power in the consumer’s hands, media companies are looking towards scalable, cloud-based solutions to help them adapt

Media companies look towards cloud-based solutions to help them adapt to digital transformation

The Winter issue of The Record is out now!

The Winter issue of The Record is out now!
By Lindsay James | 11 January 2018

Topics covered include operational efficiency, how to prepare children for work, digital insurance and more

The top game-changing data trends for 2018

The top game-changing data trends for 2018
By Lindsay James | 28 December 2017

According to Infogix, the convergence of data management tech will be key in the year to come

Seven ways Microsoft made its mark in 2017

Seven ways Microsoft made its mark in 2017
By Lindsay James | 20 December 2017

The key technology advancements made by Microsoft over the past 12 months

By 2020 AI will create more jobs than it eliminates, predicts Gartner

By 2020 AI will create more jobs than it eliminates, predicts Gartner
By Lindsay James | 18 December 2017

AI applied to non-routine work is more likely to assist humans than replace them

Microsoft previews new collaborative whiteboard app

Microsoft previews new collaborative whiteboard app
By Lindsay James | 07 December 2017

The freeform digital canvas is designed to bring people, ideas and content together

Carlsberg trials Microsoft AI technology in ‘Beer Fingerprinting Project’

Carlsberg trials Microsoft AI technology in ‘Beer Fingerprinting Project’
By Lindsay James | 01 December 2017

The manufacturer is exploring the use of intelligent sensors to detect flavours and aromas 

What all global organisations need to know about GDPR

What all global organisations need to know about GDPR
By Lindsay James | 30 November 2017

Microsoft’s Jean-Philippe Courtois outlines the impact of the upcoming regulation 

What will the telco of the future look like?

What will the telco of the future look like?
By Lindsay James | 27 November 2017

Providing a high-quality network is a prerequisite for today’s telco companies who are increasingly having to expand their offering in order to differentiate themselves in the market

Connectivity-first has always been the mantra of telco companies, but this is no longer enough

SignUp Software signs deal with SK Global

SignUp Software signs deal with SK Global
By Lindsay James | 24 November 2017

Partnership will result in a strengthened Dynamics offering for North American customers

Object Theory releases collaboration app for Microsoft HoloLens

Object Theory releases collaboration app for Microsoft HoloLens
By Lindsay James | 22 November 2017

The technology is being used by enterprise customers in custom application development projects 

Surface Book 2 is now available to buy in the UK

Surface Book 2 is now available to buy in the UK
By Lindsay James | 16 November 2017

Microsoft says the device, which can be used as a laptop or tablet, is the most powerful in its range 

How The Co-operative Bank is benefiting from greater agility

How The Co-operative Bank is benefiting from greater agility
By Lindsay James | 15 November 2017

The Co-operative Bank is realising multiple benefits following the implementation of operational agility software from Blue Prism. Most notably it has cut processing costs by 80%

The UK bank has cut processing costs by 80% following the implementation of Blue Prism software

Bitdefender, Lookout and Ziften partner with Microsoft on security

Bitdefender, Lookout and Ziften partner with Microsoft on security
By Lindsay James | 09 November 2017

The collaboration will enable the expansion of Windows Defender Advanced Threat Protection

Spending on security technology to exceed US$81 billion by year end

Spending on security technology to exceed US$81 billion by year end
By Lindsay James | 06 November 2017

According to a new IDC forecast, revenues will be nearly US$105 billion by 2020

Making innovation count in the healthcare industry

Making innovation count in the healthcare industry
By Lindsay James | 06 November 2017

Private healthcare company Mount Sinai is providing a number of mobile apps to patients, with the goal of improving both accessibility and the customer experience. The Barracuda Web Application Firewall is making sure these apps stay secure

Mount Sinai is providing a number of mobile apps to patients, with the goal of improving accessibility 

Making data easily available to everyone

Making data easily available to everyone
By Lindsay James | 03 November 2017

By implementing technology from Bluestar PLM, engineering company Rayloc has made sure that the right data is now available to everyone in the company at the right time. This has led to fewer errors, improved efficiency and a faster time to market

By implementing Bluestar PLM technology, Rayloc has made sure the right data is available to everyone

Future Decoded: Surface Pro with LTE Advanced to ship in December 2017

Future Decoded: Surface Pro with LTE Advanced to ship in December 2017
By Lindsay James | 01 November 2017

With a Cat 9 modem, the device is said to be the fastest LTE-enabled laptop in its class