This article first appeared in the Autumn 2016 issue of The Record.
Montefiore Health System (MHS) is a New York-based academic medical centre and university hospital for Albert Einstein College of Medicine. Like many US healthcare organisations, MHS need to adopt an electronic medical record (EMR) system to meet US government regulations and enable staff to safely store and access critical patient information.
This need became even more critical in 2015 when MHS expanded to include 10 hospitals, an extended-care facility with more than 150 locations across New York, a school health and a home-health programme. The healthcare organisation’s user base grew from 18,000 to 28,000 workers and increased its data storage needs from 1.5PB to 6.5PB.
Working with Citrix, the MHS IT team deployed Citrix XenApp, XenDesktop, and NetScaler to give thousands of clinicians, nurses and other remote healthcare staff reliable, secure access to patient records and clinical applications regardless of their location. The roll out of the EMR system, EPIC, took just 12 months and it is now available on 10,000 machines.
HDX Insight, which is a part of NetScaler Insight Center, offers visibility into XenApp and XenDesktop traffic across the network to provide MHS with 24/7 monitoring capabilities so its clinical team can provide around-the-clock care.
“We are able to utilise NetScaler Insight Center for visibility on application delivery from the thin client all the way back to the Citrix server, to provide an exceptional user experience to our entire organisation,” explains Andy Lin, senior IT manager at MHS. “With this information at our fingertips, we have unprecedented visibility into our IT infrastructure and can rapidly and easily troubleshoot latency and performance issues to focus on our mission to save lives while focusing on patient care.”
MHS has also deployed low-cost devices such as thin clients and contains the complex configuration needs of different clinical applications contained within a single data centre, saving it more than US$5 million in hardware costs. Using Provisioning Services has reduced storage costs by more than US$2 million.
“We were able to roll out the EPIC system and hundreds of standard apps to thousands of users on 10,000 machines in less than 12 months – a staggering feat,” says Corey Cush, senior director of technology services at MHS. “If we didn’t have Citrix solutions in place and I’d had to use another vendor or a manual process, we would probably have doubled the time to implementation. The result is better patient care delivered faster and without the expense of added manpower.”
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