Cumberland Insurance Group is to deploy Duck Creek Technologies’ Duck Creek Billing and Policy software to transform its core mutual property and casualty insurance operations.
Cumberland, which serves customers within the states of New Jersey, Pennsylvania, Delaware and Maryland, will begin implementing the software solutions in a phased roll out with the assistance of TCube Solutions, a Duck Creek delivery partner.
Duck Creek Billing and Policy solution will consolidate multiple systems, enabling Cumberland Insurance to accelerate product changes, enhance customer services, access real-time information and improve interactions with agents through a portal that supports all lines of business.
“To move forward with our digital strategy we needed to secure a system solution that would make it easier to conduct business, improve engagement, and scale with our growth,” said Rob Musick, chief information officer at Cumberland Insurance Group. “Duck Creek’s solutions will take us into the future by allowing our company to keep things simple and transparent for customers and agents, while continuing to deliver the speed of service and product enhancements they expect.”
Cumberland Insurance will use Product Studio to quickly drive product changes to market by automatically validating rate testing and providing full traceability of product requirements, helping establish and publish premiums for customers. The Testing Automation Center allows users to easily create, edit and execute test scripts for Duck Creek web-based applications, driving faster product rollouts.
Meanwhile, the Customer 360 functionality provides a single overview of each customer.
“All of us at Duck Creek are so pleased to have been selected by the Cumberland team to provide the modern platform that will help them realise their business goals,” said Michael Jackowski, chief executive officer, Duck Creek Technologies. “While digital technology will continue to evolve, Cumberland will have a system that is future-ready with the ability to capitalise on new opportunities.”
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