Even though most financial institutions have pushed transformation to the top of their list of strategic priorities, the need for improvement is never-ending. In the post-crisis period, the industry has been under constant pressure as a result of disruption from unexpected competitors, the explosive growth of new technologies and relentless consumer demands.
As the world’s consumers embrace digital adoption, customers of retail financial services expect a seamless service across multiple channels and all lifecycle stages in a human purpose- and experience-driven era.
The 47th Efma Congress will explore these opportunities and challenges and more across three dedicated themes: changes in the financial services landscape; reinventing yourself in leadership, culture and organisation; and transforming, innovating and creating new lines of business.
Register for the event.
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