This article was first published in the Summer 2015 issue of OnWindows
Treasury Wine Estates (TWE) is a global wine company with an international portfolio that includes more than 80 brands of new world wines, including Penfolds, Yellowglen, Lindeman’s and Wolf Blass.
With 11,000 hectares of vineyards, sales of 30 million cases of wine annually, and revenues of about AU$1.7 billion, TWE employs more than 3,000 winemakers, viticulturists, sales, distribution and support staff across 16 countries. It is imperative the company’s communications and IT runs smoothly in order to maintain their customer service promises and operational competitiveness.
The company decided to migrate its on-premise messaging system to Exchange Online – the e-mail component of Office 365 – in order to help in-house IT teams use their expertise for more strategically valued activity.
TWE’s on-premise e-mail was distributed over two major sites in order to serve all global users. More than 3,500 mailboxes were migrated from data centres that were located in Melbourne, Australia, and Napa Valley, US.
TWE also required migration to help align with their desktop refresh project to Windows 7. This allowed the company to stay up-to-date with the latest version of the Office productivity suite.
Due to its deep Microsoft expertise and similar footprint, TWE selected Avanade to help prepare its environment for co-existence with Office 365, and to design and implement a migration plan to Exchange Online.
Avanade’s team set up on-premise co-existence technologies with Office 365, including Single Sign-On, DirSync and Exchange Hybrid Deployment, and ensured a quick transition from pilot to production for TWE. This meant that the company could quickly use Office 365 services, helping to initiate cost savings in a short space of time.
Using components of the Avanade Connected Methods library to create a migration plan and Avanade’s assets to augment TWE’s IT resources, a plan was formulated to leverage Avanade’s Global Delivery Network during the execution phase of the migration project.
Using Avanade’s managed services resources, the project was carried out during downtime in each country, therefore minimising disruption to everyday business activity.
The benefits of the project were felt immediately. TWE’s migration to Exchange Online increased mailbox sizes by as much as 50 times. This reduced the need to archive and potentially lose valuable time searching for information. The company also reduced IT operating costs by removing on-premise e-mail hardware requirements. Reduced SAN storage also resulted in cost savings. Exchange Online improved overall mail system availability and continues to contribute to the competitiveness of the company.
TWE is now prepared to activate and optimise other Office 365 technologies, which will help place the company in a more agile position when it comes to future automation plans.
Through Office 365, Avanade has enabled TWE to introduce the most up-to-date cloud-based Microsoft technologies and allow its employees to communicate, collaborate and innovate with each other at any time and from any location.
Following the successful introduction of Office 365, TWE continues to work with Avanade to optimise their investments in Microsoft platforms. This includes the implementation of the Sitecore web management system, which is based on the Microsoft Azure cloud offering and has been designed and built to offer mobile responsiveness for the company’s penfolds.com website.
Thanks to the Azure-based implementation, hundreds of damaging and unplanned website outages have now been eradicated, and thanks to the improved stability it offers, TWE has been able to modernise and improve its offering for its entire customer base.
“Avanade helped TWE migrate messaging and deploy Microsoft Office 365 in a short time frame while reducing risk to our end-users,” said Ash Peck, CIO, Treasury Wine Estates. “Office 365 now enables us to scale further globally with great agility to grow our iconic portfolio of wine brands. Avanade has a deep understanding of the technology platform and brought to our organisation planning tools and internet protocol that helped us scope, prepare and drive release planning, scheduling, communication planning, change enablement and service introduction.”
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