Customer experience and channels professionals need to shift to the new banking normal. In this rapidly evolving environment, finding new ways to innovate and deliver seamless customer experience across physical and digital channels can be tricky. However, advanced technologies such as artificial intelligence, bots, machine learning, big data, the internet of things and blockchain hold great potential in enabling the delivery of a seamless, personalised experience through the different channels.
Banking and financial services professionals can head to Efma’s CCX Forum on 16-18 May in London, UK to see how they can turn their challenges into opportunities.
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