The Goodyear Tire & Rubber Company is using Microsoft Office 365 to help unite dispersed teams, streamline processes and improve mobile productivity.
Thanks to the platform, Goodyear’s associates are able to share knowledge across geographical boundaries and time zones.
With a global presence such as Goodyear has, a platform that brings together staff regardless location is of the utmost importance.
“Certainly there are cultural and language differences to address when you maintain a global workforce the way we do, but we consider that diversity a strength,” said Sherry Neubert, chief information officer at The Goodyear Tire & Rubber Company. “Our diversity not only helps us deliver better products, but it also makes Goodyear a better place to work.”
The company selected Office 365 due to its ability to promote collaboration across internal and geographical boundaries.
“Goodyear chose Microsoft Office 365 because it’s both modern and stable,” said Neubert. “We looked at other services, and although they had modern capabilities, we questioned their maturity. With Office 365, we got a tried-and-true offering that we knew would be stable yet also deliver advanced technology capabilities.”
Staff are now benefiting from a range of collaboration and communication options, using Microsoft Exchange Online for e-mail messaging, a combination of Microsoft Office 365 ProPlus and Office Online as a productivity suite, and the Yammer enterprise social network.
“Now that our environment offers powerful choices, we want associates to consider what they want from a particular communication and channel and use the best Office 365 service to meet that need,” said Jennie Bledsoe, global director of internal communications at The Goodyear Tire & Rubber Company. “They may share an update via e-mail or a team site, conduct a brainstorming session in a Skype Meeting, or engage in a broader discussion on Yammer.”
Furthermore, with Office 365, Goodyear staff can stay connected while travelling or meeting with customers using any device they want, as the company has augmented its network drives, which require a virtual private network for remote access, with Microsoft OneDrive for Business cloud-based document storage.
Thanks to Office 365, Goodyear is benefiting from increased staff efficiency and is helping facilitate innovation.
“It’s not a revolution, but all the incremental improvements we’re making add up to saved time and greater efficiency,” said Neubert. “We’re helping associates solve problems more quickly than in the past. We’re experiencing a more open exchange of ideas. Services like SharePoint Online and Yammer help us transform who’s having the conversation and how they choose to connect with each other and with leaders, all of which feeds the innovation process and fosters organisational intelligence.”
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