This article first appeared in the Summer 2016 issue of The Record.
Headquartered in Bolton, UK, Keoghs provides defendant legal and claims related services to the insurance industry. Experiencing rapid growth in recent years, thanks to a strong focus on process-driven, technology-enabled ways of working, the company was experiencing a dramatic increase in call volumes. This was putting a growing strain on its inflexible and ageing private branch exchange (PBX) based telephony system.
Darrell Burnell, IT programme manager at Keoghs, said: “With an immediate telephony capacity challenge and the on-premises PBX nearing the end of its contract, we required a replacement that could be deployed quickly. We were eager to move to a cloud based solution that would also have the potential to embrace Microsoft’s Cloud PBX with PSTN calling when it is available.”
With experience of delivering Skype for Business deployments to organisations with tens of thousands of users, Outsourcery was able to satisfy Keoghs that it had found a partner that could fully support their journey to the cloud and provide a solution that will deliver its IT strategy and support business growth. Outsourcery has been uniquely able to fully support a hybrid cloud model with deployment options across Outsourcery’s O-Cloud and Office365 Cloud PBX.
Keoghs will be able to take full advantage of the unified communications capability of Skype for Business by combining voice, video, desktop sharing, conferencing, instant messaging and user presence in one user interface, which is accessible from any device, anytime, anywhere. Outsourcery are also able to support Keoghs with a related call centre and call recording functionality.
“The key thing for us was to find a partner that has the experience and expertise to fully support our Skype for Business deployment with pace and confidence,” Burnell said. “Outsourcery’s track record, and its willingness to fully support our potentially complex deployment, has convinced us that we have found the right organisation to work with. It has a unique blend of capabilities that we could not identify elsewhere.”
“I am delighted that we have the opportunity to work with an organisation of Keoghs’ standing in both the profession and the region,” said Outsourcery’s CEO Piers Linney. “Our aim is to take potentially complex projects and make them simple for our clients and it’s great that Keoghs has recognised our ability to do just that.”
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