Mandarin Oriental Hotel Group has collaborated with Microsoft to provide Microsoft Surface Pro tablets running a range of customised Windows 8.1 touch apps to guests in four of its properties.
Leveraging the Microsoft platform, Mandarin Oriental has integrated the guest services it formerly offered via the television, telephone or guest directory with the content available on its website to deliver a more intuitive in-room experience for guests. The Surface Pro devices are currently being piloted at Mandarin Oriental’s properties in London in the UK, Washington, DC and Las Vegas in the US, and Tokyo, Japan.
“As a brand known for our legendary hospitality, we’re always pushing ourselves to create unique, premium guest experiences,” said Monika Nerger, CIO of Mandarin Oriental. “We are currently operating in 25 countries and with our expansion into new markets we needed a powerful, secure, yet easy-to-manage solution with robust language support, which Microsoft technologies can offer. Through this partnership we can create digital experiences that cater to our guests’ needs and expectations whenever they stay with us.”
Working in collaboration with Microsoft, Mandarin Oriental has created a suite of five custom Windows 8.1 touch apps, which are available in nine different languages. The apps manage in-room dining services, concierge and housekeeping requests, provide information about the hotel’s facilities, and enable guests to provide feedback and preferences.
Hospitality solutions partner iRiS Software Systems and application development and design company InterKnowlogy also helped the hotel group to develop a custom Windows 8.1 touch app to enable guests to request hotel services, such as housekeeping, laundry and in-room dining. Each touch app can be configured using iRiS Software System’s cloud management solution, which runs on Microsoft Azure.
Guests can also use their own Microsoft account on the Surface Pro tablet to access personal e-mail and files on OneDrive. Microsoft’s remote data removal functionality and write filtering will delete the guest’s profile and personal data from the device when they check out.
“Through the Microsoft platform, we have a bespoke digital experience that allows guests to easily place a complex meal order and request other guest services with a touch of the finger,” Nerger said. “Early feedback from our guests has been extremely positive and we will continue to tailor the solution as we extend the tablet deployment to more of our markets, with an initial target installation of 1,000 tablets across the portfolio in the near future.”
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