Microsoft and Salesforce strengthen strategic partnership

Lindsay James
Lindsay James
By Lindsay James on 17 September 2015
Microsoft and Salesforce strengthen strategic partnership

Microsoft and Salesforce have announced plans to extend their strategic partnership to connect the Salesforce Customer Success Platform to Microsoft Office productivity apps and services.

“Furthering our mission to empower every person and organisation on the planet to achieve more, is the motivating force behind our partnership with Salesforce,” said Satya Nadella, Microsoft’s CEO. “As a platform and productivity company, we are focused on bringing together the best of Microsoft Azure, Office and Windows with partners like Salesforce to empower our mutual customers to network, collaborate, communicate and discover information in more effective ways.”

The two organisations plan to deliver new solutions that integrate Salesforce with Skype for Business, OneNote, Delve and Windows 10 to empower companies to connect with their customers and collaborate more effectively.

Microsoft and Salesforce continue to deliver on their strategic partnership with the general availability of two new integrations announced in October 2014: Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

The latest announcement will see Salesforce integrate Skype for Business (formerly known as Lync) into its new Lightning Experience, a modern and re-imagined Salesforce that combines an intelligent new user experience with proven best practices that enable people to work faster and smarter. Office 365 customers will be able to use Skype for Business to create Web meetings, determine if colleagues are online or not, click to chat and make voice and video calls from the Salesforce Lightning Experience. A preview is anticipated in the second half of 2016.

Users will also be able to associate notes with Salesforce records, and view and edit notes directly in OneNote from the Salesforce Lightning Experience.

Enabled by the Office Graph, an open ecosystem for sharing, collaboration and discovery, Office 365 users will be able to view and discover Salesforce content in Office Delve, such as sales opportunities, customer accounts and service cases.

And Salesforce will deliver a Windows 10 app to empower sales teams to move deals forward while on the go, using their favourite Windows device. Availability is anticipated in the second half of 2016.

“Customer success is at the heart of everything we do at Salesforce, including our partnership with Microsoft,” said Marc Benioff, chairman and CEO at Salesforce. “Our collaboration has been so successful, now we’re doubling down and delivering even more innovation that will help our mutual customers be more productive and connect with their customers in a whole new way.”

Topics

News, Office

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