Microsoft extends services agreement with Accenture

Rebecca Gibson
Rebecca Gibson
By Rebecca Gibson on 13 December 2016
Microsoft extends services agreement with Accenture

Microsoft has contracted Accenture to continue providing its finance and accounting, and procurement business process services for another seven years.

Accenture first won the contract in 2007 when Microsoft standardised its finance, accounting and procurement processes globally. As part of the extended contract, which will last until 2025, Accenture will continue to provide Microsoft with procurement, accounts payable, financial and accounting services for its more than 120 subsidiaries worldwide.

“Our longstanding collaboration with Accenture has enabled us, through our OneFinance initiative, to standardise our finance and accounting processes across 120 countries, improving compliance and control across our operations and reducing related costs by 30%,” said Grace Lao, general manager for Microsoft Finance Operations. “Building on the past nine years, we look forward to continuing to innovate and drive new transformation projects together with Accenture designed to reinvent Microsoft’s productivity and business processes.”

As part of the extended agreement, Accenture will leverage artificial intelligence technologies to interpret supplier enquiries and automate follow-up processes. This will enable Microsoft to provide quicker and more accurate responses and improve customer service.

Accenture will also apply advanced predictive and prescriptive analytics to provide data-driven insights, improving the effectiveness of Microsoft’s compliance activities and increasing the accuracy of global cash forecasting.

“Our relationship with Microsoft is one of the industry’s great examples of what two organisations can achieve in a long term; sustained collaboration that’s focused on driving business outcomes,” said Sean McNamara, managing director for Accenture’s Communications, Media and Technology business. “The intelligent automation and analytics capabilities that underpin our finance, accounting and procurement business process services can enable Microsoft to further automate processes and get business insights faster, paving the way for future growth.”

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