Microsoft takes lead in enterprise collaboration infrastructure market

Karen McCandless
Karen McCandless
By Karen McCandless on 04 June 2014
Microsoft takes lead in enterprise collaboration infrastructure market

Microsoft has overtaken Cisco as the leader in the enterprise collaboration infrastructure market, according to figures from Synergy Research Group.

The Seattle-based company’s overall share for the market passed the 21% mark for Q1 2014, with Cisco hovering just below that mark.

Enterprise collaboration infrastructure includes enterprise voice, unified communication (UC) applications, telepresence, e-mail software, collaborative workspace software and enterprise social networks.

The largest three segments are enterprise voice, e-mail software and UC applications, which in aggregate account for 78% of the Q1 market.

The highest-growth segment is enterprise social networks – Microsoft’s offering here is Yammer (pictured above), which it acquired in 2012 for US$1.2 billion – which experienced year-on-year growth of 34%.

“In Q1 Cisco revenue was impacted by softness in the enterprise voice and telepresence segments, issues which affected many vendors” said Jeremy Duke, Synergy Research Group’s founder and chief analyst. “On the other hand, Microsoft has only a small presence in enterprise voice and is not active in telepresence, but is growing its share of the UC applications segment, holding its own in e-mail software and growing strongly in the nascent enterprise social networks segment.”

Duke added: “Microsoft has been steadily increasing its influence in collaboration markets over the last five years.”

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