Global technology and business solutions provider NTT has been chosen as one of the launch partners for Operator Connect for Microsoft Teams, which will integrate public switched telephone network calling functionality into Teams to simplify business communications.
Operator Connect will improve enterprise communications by providing carrier-grade telephony and support services in 39 countries. It also offers functionalities such as call queue, compliance recording, dynamic E911 emergency calling and video interoperability.
Meanwhile, NTT’s Support and Managed Services capabilities will provide full life cycle support to help clients activate holistic solutions across all workloads, including calling, collaboration, integrated customer experience and productivity.
“As a key strategic global partner, NTT has been an innovative and forward-thinking collaborator for Operator Connect,” said Jared Spataro, corporate vice president of modern work at Microsoft. “As we launch globally, NTT is already running the platform for several key clients and is providing high levels of advice, service, and support across 39 countries. We continue to strengthen our alliance to make real advances in how we take Teams Phone to market and enable the hybrid workforce.”
NTT’s role as an Operator Connect launch partner is part of its alliance with Microsoft, which was formed in 2019 to build a new set of managed service offerings based on Microsoft 365, Microsoft Viva and Azure Communications Services that will improve the employee and customer experience. The offerings, which are underpinned by NTT’s intelligent and secure network fabric, will enable customers to digitise and automate processes to improve business agility and help them navigate the shift to a hybrid working model.
“We’re proud to be strengthening our alliance with Microsoft and to be named as one of the first development partners to offer Operator Connect to Microsoft Teams customers,” said Abhijit Dubey, CEO of NTT. “We also guarantee full life cycle support services so that clients can enjoy a consistent and seamless experience. The pandemic has completely changed the way we work but has highlighted the importance of connectivity and communication. Operator Connect provided through NTT will allow businesses to connect and engage with their employees and clients no matter where they’re working from.”
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