Pacific Specialty starts transition to Accenture Duck Creek On-Demand

Rebecca Gibson
Rebecca Gibson
By Rebecca Gibson on 02 October 2015
Pacific Specialty starts transition to Accenture Duck Creek On-Demand

US-based Pacific Specialty Insurance Company has completed the first phase of its transition all of its legacy-based core insurance systems to the Accenture Duck Creek Suite, which has been deployed via a software-as-a-service (SaaS) model.

Delivered via the Accenture Cloud Platform using Microsoft Azure, the claims software is designed to help Pacific Specialty enhance the effectiveness of its underwriting, improve customer retention, reduce loss costs and drive profitable growth. It will also improve operational efficiency and enhance customer service.

“To better support our strategic growth initiatives, we chose to transition to a SaaS delivery of the Accenture Duck Creek Suite to leverage its modern technology quickly with minimal disruption to the business,” said Jim Lee, CIO at Pacific Specialty Insurance Company. “As we continue our system transformation, it’s evident that by utilising Duck Creek On-Demand, we’ll be able to optimise performance and productivity within the claims operations and throughout our company, as well as deliver the enhanced service our customers need and expect now and in the future.”

The first phase of the Accenture Duck Creek On-Demand deployment was completed in less than seven months and the software now supports Pacific Specialty’s powersports business. The company will transfer its remaining property and liability business lines to Accenture Duck Creek On-Demand during the first quarter of 2016.

“We’re pleased to be working with Pacific Specialty to leverage the benefits available with the transition to our suite of software that is easily accessible through Duck Creek On-Demand,” said Michael Jackowski, global managing director at Accenture Duck Creek. “The value of using this advanced technology grows exponentially as the integrated functionality facilitates operational efficiencies throughout the insurance lifecycle. The impact of the system transformation will be felt at every level of the business from risk and cost management to customer service and engagement.”

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