Hogia Ferry Systems is to develop a ticketing and online reservation system for David MacBrayne Ltd, which operates Scottish ferry lines Caledonian MacBrayne (CalMac) and Argyll Ferries.
A subsidiary of Microsoft Gold Partner Hogia Group, the company is the largest provider of IT systems for ferry operators in the European transport market. It will work with online payments specialist Worldline as part of an initial three-year contract, which may be expanded to cover any ferry services David MacBrayne Ltd launches in the future.
Hogia's booking systems, which are developed using the Microsoft.NET platform, will make it quicker and easier for travellers to make bookings and reservations for the CalMac and Argyll Ferries’ services. It will also provide the necessary foundation for smart ticketing technology to be rolled out in the future.
“We have received a raft of awards in recent years in recognition of our focus on customer care, but we know we can always do more to improve the customer experience and that’s why we are currently undertaking a major programme of improvements to modernise our system,” said Martin Dorchester, managing director of CalMac.
Dorchester added: “The award of this contract is an important milestone in that journey as we recognise that our ticketing and online booking systems are starting to show their age and no longer meet the expectations of customers for whom e-ticketing and the use of mobile technology is becoming the norm.”
Both Worldline and Hogia have provided similar services to various rail and ferry operators in the UK and Europe.
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