Last week’s Sibos event in Geneva, Switzerland, provided the perfect opportunity for Microsoft and its vast partner network in the financial services space to showcase how they are enabling digital transformation and capitalising on the possibilities of the cloud.
In today’s financial services space, in order to find new customers, develop new markets and create new products, organisations must mix digital and in-person offerings while delivering personalised offers and enhancing the mobile experience.
One company harnessing the power of Microsoft’s technology to bring banking to more people globally is Temenos. Thanks to Microsoft-powered Temenos software, financial institutions are able to give more people access to banking services in developing countries. Furthermore, loan officers can meet customers and conduct secure transactions with smartphones and tablets thanks to the combination of the Microsoft cloud and Temenos software. More than 10 million people have been given access to banking services in the past two years thanks to Temenos.
Another example of a financial services company using Microsoft technology to make a difference for customers is Jack Henry Banking. The company developed Branch Anywhere, an app on Windows Together than transforms how staff can serve their customers in retail banking locations using Microsoft Surface Pro 3 tablets.
A further example is Veripark, whose Next Best Action solution, based on Azure Machine Learning predictive analytics and designed for the financial services industry, is another example of a company using customer-centric technology to get results. The solution considers all possible actions during an interaction with a customer, and delivers coordinated messages across all inbound and outbound channels. This includes contact centre, branch, web, e-mail and social media.
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