The Cromwell pilots the connected room experience with Windows 10

Lindsay James
Lindsay James
By Lindsay James on 17 June 2016
The Cromwell pilots the connected room experience with Windows 10

Welcoming over 115 million guests to its 49 properties spread over three continents, Caesars Entertainment Corporation, is always looking for new ways to enhance the guest experience. That’s why it has teamed up with Microsoft to trial its new connected room experience which is built on the Windows 10 platform and leverages the Microsoft Cloud.

It is currently being piloted in two suites at The Cromwell, Caesars Entertainment’s newest boutique hotel located in the heart of Las Vegas Strip. “The connected room application meets the evolving needs of guests, incorporating existing hotel systems into a consolidated handheld device that offers guests the convenience of in-room digital access to complimentary and paid services, as well as proactive guest assistance,” said Craig Dewar, Microsoft’s senior director of Windows Product Marketing in a blog post.

“As the only standalone boutique hotel on the Las Vegas Strip, we offer superior personalised service to our guests and make them feel like exclusive VIPs,” shared Eileen Moore, regional president of The Cromwell, The LINQ Hotel & Casino and Flamingo Las Vegas. “By bringing together all aspects of their stay into a single system, we are aiming to redefine traditional hospitality into a seamless and connected 24-hour experience for our customers.”

Dewar says that guests at The Cromwell will be able to use a Windows 10 tablet, currently available in two suites, to self-serve and control all aspects of their stay. Through the device, guests can adjust the lighting, control the thermostat and even control the in-room TV. They’ll also have the option to order room service, make dinner reservations, request housekeeping or discover entertainment and nightlife options before they leave the comfort of their room.

“For the property, the Connected Room allows employees to update in-room guest content, including menu items, promotions and shows, which change frequently in Las Vegas,” Dewar explains. “By utilising Microsoft Cloud, the hotel can also recommend products and personalised offers that meet the customer’s needs.”

“We believe this level of customisation will help differentiate The Cromwell by providing a unique ‘wow’ personal experience our guests have come to expect, building loyalty with guests each time they visit Las Vegas,” said Scot Campbell, vice president and chief architectural officer of Caesars Entertainment.”

The Connected Room experience is built with Microsoft Hospitality partners – Technovation Solutions, iRiS Software Systems and Ireckon – and can integrate with any in-room environment control or energy management systems like Evolve.

The Cromwell intends to bring the technology to all 188 rooms at the hotel by mid-2017 and to other Caesars Entertainment properties going forward. “There are more than 15 million hotel rooms worldwide, which creates a major opportunity for this type of solution in the hotel industry,” says Dewar. “It’s thrilling to see The Cromwell be one of the first hotels to provide a Connected Room experience that combines both in-room controls, as well as a way to track room maintenance.”

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