UK consumers still lack trust in contactless payments

Rebecca Gibson
Rebecca Gibson
By Rebecca Gibson on 08 April 2016
UK consumers still lack trust in contactless payments

Around 31% of UK consumers still do not use contactless payment methods due to lack of trust, according to a new Future Thinking and Toluna survey.

The online survey, which featured 2,315 respondents across the UK, showed that the number of contactless card payments rose in 2015, particularly since the daily spending limit was increased from £20 to £30 last September. In fact, the UK Cards Association confirmed that consumers spent more than £7.5 billion in more than one billion completed transactions in 2015.

However, Future Thinking’s survey indicated that 35% of males and 29% of females do not trust contactless cards, while 14% of the respondents did not know whether their cards enabled contactless payments. Consumers aged over 55 are the least trusting, with 43% saying that they would not use contactless cards, compared to 22% of those aged under 35.

Meanwhile, just over a quarter of respondents said that daily contactless limits should not go above £30.

“It is clear from recent figures that there has been a huge increase in the number of purchases using contactless technology,” said Noreen Kinsey, senior research director at Future Thinking. “This reflects consumer desires for quicker payment methods and increased convenience. As with all new technologies there is still some reluctance towards this technology, particularly amongst older age groups, who may be further isolated as we move towards mobile pay and other tech-enabled purchase solutions.”

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