UniGroup chooses Accenture Duck Creek to manage claims operations

Rebecca Gibson
Rebecca Gibson
By Rebecca Gibson on 14 October 2015
UniGroup chooses Accenture Duck Creek to manage claims operations

UniGroup has deployed Accenture Duck Creek to manage its global transportation and logistics claims operations more efficiently and cost effectively.

Accenture’s software will support claims functions across UniGroup’s various businesses, including residential carriers United Van Lines and Mayflower Transit, logistics company UniGroup Logistics and international relocation provider UniGroup Relocation.

The new software will enable UniGroup’s customers, agents and employees to submit, process and administer cargo loss claims from first notice of loss to resolution via an online system. Once implemented, the software will help UniGroup to streamline and automate processes, boosting efficiency and reducing claim handling times.

“To continue to provide the superior service our customers expect and deserve, we need to transition to a modern and comprehensive claims system that can manage our diverse enterprise demands,” said Jan Alonzo, UniGroup’s chief administrative officer. “With Accenture Duck Creek Claims, we’ll be able to streamline processes that can positively impact both business results and most importantly the claims experience of our customers located around the globe.”

Accenture Duck Creek Claims software is part of a suite that also incorporates billing, policy and rating software. The configurable software is designed to work independently or as a combined approach to manage all aspects of the property and casualty insurance lifecycle.

“UniGroup has long been known for their commitment to quality service,” said Michael Jackowski, global managing director at Accenture Duck Creek. “We’re thrilled that UniGroup has selected our software to manage the company’s claims operations and look forward to working with them to deliver a solution that will support their high service standards now and in the future.”

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