News

Jabra improves workplace collaboration with new headset

Jabra improves workplace collaboration with new headset
By Elly Yates-Roberts | 01 April 2020

Evolve 2 range features noise-cancelling technology and integrates with Microsoft Teams

IoT Tech Expo Europe 2020: two days of expert content

IoT Tech Expo Europe 2020: two days of expert content
By Elly Yates-Roberts | 01 April 2020

24-25 November 2020; Amsterdam

Attendees can hear about the technology from executives from firms such as Nokia and Siemens

Understanding the value of mobile working and how to achieve it

Understanding the value of mobile working and how to achieve it
By Rye Austin | 31 March 2020

Enterprises can weather the storm by using the right tech and understanding their staff’s priorities

Microsoft rebrands Office 365 to Microsoft 365

Microsoft rebrands Office 365 to Microsoft 365
By Elly Yates-Roberts | 31 March 2020

Firm introduces new Microsoft 365 Personal and Family subscriptions and launches new features

Taiwan hospital deploys Covid-19 detection device with Microsoft AI

Taiwan hospital deploys Covid-19 detection device with Microsoft AI
By Elly Yates-Roberts | 31 March 2020

Solution checks body temperature and presence of a mask, to prevent spread of virus

Metafile shares four reasons to embrace cloud technology

Metafile shares four reasons to embrace cloud technology
By Elly Yates-Roberts | 30 March 2020

The cloud can provide a range of benefits while employees work from home 

Microsoft tech powers ventilator creation for NHS

Microsoft tech powers ventilator creation for NHS
By Elly Yates-Roberts | 30 March 2020

Firm joins consortium to ensure the UK health system is well-resourced amid Covid-19 pandemic

How to combat cybersecurity threats during Covid-19

How to combat cybersecurity threats during Covid-19
By Elly Yates-Roberts | 27 March 2020

Microsoft’s John Hewie shares tips for organisations and their staff to stay safe online

Indian educators use Microsoft Teams to teach remotely

Indian educators use Microsoft Teams to teach remotely
By Elly Yates-Roberts | 27 March 2020

Platform enables teachers and students to interact and collaborate during Covid-19 lockdown

Microsoft and US universities launch C3.ai Digital Transformation Institute

Microsoft and US universities launch C3.ai Digital Transformation Institute
By Elly Yates-Roberts | 27 March 2020

Initiative is inviting researchers to use AI to combat Covid-19 threat

Microsoft joins White House consortium to fight Covid-19

Microsoft joins White House consortium to fight Covid-19
By Elly Yates-Roberts | 26 March 2020

Firm will provide high-performance computing capabilities to stop the spread of the virus

CompanyNet shares top tips for using Microsoft Teams

CompanyNet shares top tips for using Microsoft Teams
By Elly Yates-Roberts | 26 March 2020

Collaboration platform aids staff productivity and collaboration when working from home

Microsoft is working to help combat Covid-19, says Satya Nadella

Microsoft is working to help combat Covid-19, says Satya Nadella
By Elly Yates-Roberts | 25 March 2020

Firm’s CEO shares how the company is working to address the situation

Microsoft partners with WHO to host Covid-19 hackathon

Microsoft partners with WHO to host Covid-19 hackathon
By Elly Yates-Roberts | 25 March 2020

Participants invited to build software to tackle challenges related to the virus

How to transform a retail store into a logistics hub

How to transform a retail store into a logistics hub
By Elly Yates-Roberts | 24 March 2020

Cegid shares tip on how retailers can boost e-commerce success while reducing costs

Why Office 365 Outlook back-up is essential for your business

Why Office 365 Outlook back-up is essential for your business
By Veniamin Simonov | 24 March 2020

Automatic recovery solutions could reduce the likelihood of lost emails and leaked data

Microsoft Azure powers CDC Covid-19 assessment bot

Microsoft Azure powers CDC Covid-19 assessment bot
By Elly Yates-Roberts | 24 March 2020

Solution uses AI to determine who must be treated and prevent healthcare bottlenecks

Microsoft supports Covid-19 global research

Microsoft supports Covid-19 global research
By Elly Yates-Roberts | 23 March 2020

Azure cloud and machine learning capabilities could help organisations understand the virus

JGC transforms operations with SAP and Microsoft Azure

JGC transforms operations with SAP and Microsoft Azure
By Elly Yates-Roberts | 23 March 2020

Firm has digitised management and financial systems by modernising IT

How are AI and analytics disrupting the manufacturing sector?

How are AI and analytics disrupting the manufacturing sector?
By Rebecca Gibson | 23 March 2020

Companies that harness the power of artificial intelligence, analytics and machine learning will continue to lead the manufacturing industry in 2020, predicts Daniel Newman, founding partner and principal analyst at Futurum Research

Futurum Research’s Daniel Newman believes firms using this tech will lead the industry in 2020

Wipro launches new Microsoft Business Unit

Wipro launches new Microsoft Business Unit
By Elly Yates-Roberts | 20 March 2020

Initiative will help organisations drive innovation and modernisation using cloud services

Icertis uses Microsoft Azure to facilitate remote working

Icertis uses Microsoft Azure to facilitate remote working
By Elly Yates-Roberts | 20 March 2020

VPNs and Microsoft Teams enable effective collaboration while following Covid-19 precautions

Optimising order management with Tecsys

Optimising order management with Tecsys
By Rebecca Gibson | 20 March 2020

Canada-based shoe retailer uses the firm’s software to consolidate order fulfilment processes for its online and physical stores, cutting lead times and shipping costs

Browns Shoes uses the firm’s software to cut down lead times and shipping costs

Microsoft makes Teams free for NHS staff

Microsoft makes Teams free for NHS staff
By Elly Yates-Roberts | 19 March 2020

Collaboration platform will help key workers communicate quickly amid Covid-19 outbreak

Automated Intelligence migrates local council to Office 365

Automated Intelligence migrates local council to Office 365
By Elly Yates-Roberts | 19 March 2020

Move will help the organisation to reduce costs, comply with GDPR and manage its data assets

TRRA chooses CloudMoyo Crew Management to optimise operations

TRRA chooses CloudMoyo Crew Management to optimise operations
By Elly Yates-Roberts | 19 March 2020

Microsoft Azure-based solution uses cloud and AI to reduce costs and improve efficiency

How to unleash the potential of the public cloud

How to unleash the potential of the public cloud
By Chris Hill | 18 March 2020

Firms are looking to third-party vendors to leverage the cloud and mitigate risks, finds Barracuda

Manufacturing with Microsoft solutions to innovate and transform

Manufacturing with Microsoft solutions to innovate and transform
By Jacqui Griffiths | 18 March 2020

Companies around the world are working with Microsoft and its partners to empower themselves to thrive in a digitally transformed landscape

Microsoft and its partners are helping firms to empower themselves in a digital landscape

Windows 10 reaches one billion monthly active users

Windows 10 reaches one billion monthly active users
By Elly Yates-Roberts | 17 March 2020

Microsoft hits huge milestone five years after operating system’s release

Arduino, Telstra, Thales and Microsoft simplify IoT security

Arduino, Telstra, Thales and Microsoft simplify IoT security
By Elly Yates-Roberts | 17 March 2020

Firms will enable trusted communication between connected devices and the cloud

Kubota uses Microsoft Azure cloud for digital transformation

Kubota uses Microsoft Azure cloud for digital transformation
By Elly Yates-Roberts | 17 March 2020

Partnership will address the increasing food demands worldwide

ClickLearn’s new licensing makes digital training more scalable

ClickLearn’s new licensing makes digital training more scalable
By Elly Yates-Roberts | 16 March 2020

Small and medium enterprises can more easily improve user adoption and documentation

BindTuning launches outbreak preparedness kit for Microsoft Teams

BindTuning launches outbreak preparedness kit for Microsoft Teams
By Elly Yates-Roberts | 16 March 2020

Users can easily share company-specific guidelines and information

Turnpike is giving retail staff a sixth sense for customer experience

Turnpike is giving retail staff a sixth sense for customer experience
By Carl Norberg | 16 March 2020

Firm closes the loop between a retailer’s digital investment and its most valuable resource – its staff

Firm closes the loop between a retailer’s digital investment and its staff

Swiss Re leverages Microsoft tech to transform risk management

Swiss Re leverages Microsoft tech to transform risk management
By Elly Yates-Roberts | 13 March 2020

Digital Market Center will use the Azure cloud, IoT and AI to optimise insurance

Microsoft creates digital twin of Singapore HQ

Microsoft creates digital twin of Singapore HQ
By Elly Yates-Roberts | 13 March 2020

Bentley Systems and Schneider Electric help to realise workplace of the future

 

Inside Microsoft’s new Singapore Experience Center

Inside Microsoft’s new Singapore Experience Center
By Andy Clayton-Smith | 13 March 2020

The Singapore centre was opened in November 2019 and features first-class facilities to showcase the company’s innovative offerings

Opened in November 2019, it showcases the company’s innovative offerings

Folloze creates AI-powered Personalized Marketing Platform

Folloze creates AI-powered Personalized Marketing Platform
By Elly Yates-Roberts | 12 March 2020

Solution will help B2B enterprises enhance the customer experience with tailored campaigns

Microsoft launches Crisis Communication App

Microsoft launches Crisis Communication App
By Elly Yates-Roberts | 12 March 2020

Power Apps-based platform aims to mitigate the impact of Covid-19

Avanade acquires Altius to expand industry reach

Avanade acquires Altius to expand industry reach
By Elly Yates-Roberts | 11 March 2020

Deal will help firms grow their data and AI offerings in retail, travel and public sector

Farfetch, Swarovski and Tesco to speak at eTail Europe 2020

Farfetch, Swarovski and Tesco to speak at eTail Europe 2020
By Elly Yates-Roberts | 11 March 2020

The June event will give attendees a chance to network and hear from retail experts

Bank Mandiri adopts Microsoft cloud and AI

Bank Mandiri adopts Microsoft cloud and AI
By Elly Yates-Roberts | 11 March 2020

Modern tech will help the bank compete in a digital-first world

Barracuda helps French software provider to protect client data

Barracuda helps French software provider to protect client data
By Lindsay James | 11 March 2020

By implementing advanced cloud architecture security, Energisme has been able to alleviate the risk of data loss

Energisme has reduced the risk of data loss with advanced cloud architecture security

ConnecTechAsia 2020: tap into Asia’s digital infrastructure

ConnecTechAsia 2020: tap into Asia’s digital infrastructure
By Elly Yates-Roberts | 10 March 2020

29 September-1 October 2020; Singapore

Attendees will demonstrate, discuss and discover the latest tech in the region’s digital economy

Creating new retail experiences with the help of modern technology

Creating new retail experiences with the help of modern technology
By Rebecca Gibson | 10 March 2020

Retailers can use artificial intelligence and machine learning to reinvent the role of physical stores and customer experiences. Microsoft’s Shanthi Rajagopalan and Vic Miles explain more

Microsoft’s Shanthi Rajagopalan and Vic Miles explain how firms can reinvent physical stores

What is Microsoft doing in the face of Covid-19?

What is Microsoft doing in the face of Covid-19?
By Elly Yates-Roberts | 09 March 2020

Company is offering free Microsoft Teams deployment to facilitate remote working

New Microsoft tech to improve healthcare experience for all

New Microsoft tech to improve healthcare experience for all
By Elly Yates-Roberts | 09 March 2020

Microsoft Teams, Azure Sphere and bots are enabling industry innovation 

Smart ticketing on the cloud creates seamless mobility experiences

Smart ticketing on the cloud creates seamless mobility experiences
By Jacqui Griffiths | 09 March 2020

Tuomo Parjanen tells us how PayiQ is helping transport operators to compete in a rapidly growing smart transportation market

Tuomo Parjanen shares how PayiQ helps transport operators compete in the growing market

Enterprises could earn US$1 billion with modern IT, finds Avanade

Enterprises could earn US$1 billion with modern IT, finds Avanade
By Elly Yates-Roberts | 06 March 2020

However, businesses face rising tech debt and struggle to leverage the cloud

Microsoft and Telkomsel to cultivate Indonesia’s digital landscape

Microsoft and Telkomsel to cultivate Indonesia’s digital landscape
By Elly Yates-Roberts | 06 March 2020

Collaboration will give rural regions access to enhanced connectivity via cloud edge computing

Wirehive is creating a frictionless customer experience with AI

Wirehive is creating a frictionless customer experience with AI
By Robert Belgrave | 06 March 2020

Using cognitive services in the cloud, hospitality firms can improve the customer experience and make life much easier for staff

Hospitality firms can make life much easier for staff by using cognitive services in the cloud

Microsoft and VISR provide HoloLens training at new Hull hub

Microsoft and VISR provide HoloLens training at new Hull hub
By Elly Yates-Roberts | 05 March 2020

The Digital Realities Centre aims to bridge a digital skills gap, cut costs and make tasks safer

Navisite now a managed cloud service provider

Navisite now a managed cloud service provider
By Elly Yates-Roberts | 05 March 2020

Firm has expanded its IT reach by acquiring RDX, clckwrk and ClearDB

Microsoft and Cisco integrate cloud and IoT services

Microsoft and Cisco integrate cloud and IoT services
By Elly Yates-Roberts | 05 March 2020

Move will enable seamless connectivity and streamlined edge data flow into Azure IoT

NFL drives digital transformation with Microsoft Surface and Teams

NFL drives digital transformation with Microsoft Surface and Teams
By Elly Yates-Roberts | 04 March 2020

Expanded partnership will improve communication between the NFL, its players and its coaches

Sharp is delivering the workplace of the future

Sharp is delivering the workplace of the future
By Jacqui Griffiths | 04 March 2020

The firm has connected six European countries at the unveiling of the world’s first certified Windows collaboration display

Firm connected six countries at the unveiling of the world’s first certified Windows collaboration display

Can tech mitigate the impact of coronavirus on retail supply chains?

Can tech mitigate the impact of coronavirus on retail supply chains?
By Elly Yates-Roberts | 04 March 2020

Report from CB Insights considers solutions that may help minimise disruption on commerce

Enterprise Connect: the latest in communications and collaboration

Enterprise Connect: the latest in communications and collaboration
By Elly Yates-Roberts | 03 March 2020

3-6 August 2020; San Francisco

Attendees can learn how to maximise investments through sessions and expert-led talks

InternetRetailing Expo highlights importance of sustainability

InternetRetailing Expo highlights importance of sustainability
By Elly Yates-Roberts | 03 March 2020

Executives from participating firms Sainsbury’s and Garçon Wines discuss their efforts

Winning the war on security with Microsoft Teams

Winning the war on security with Microsoft Teams
By Joe Stevenson | 03 March 2020

Frontline staff left to fend for themselves can unwittingly undermine retailers’ security with unsanctioned apps. It’s time to arm them with the tools they need

Frontline staff can unwittingly undermine retailers’ security with unsanctioned apps

Vodafone drives 5G deployment with Taqtile and Microsoft Azure

Vodafone drives 5G deployment with Taqtile and Microsoft Azure
By Elly Yates-Roberts | 02 March 2020

Taqtile’s augmented reality solution Manifest could transform aircraft safety

Data protection is an essential part of IT resilience, says Zerto

Data protection is an essential part of IT resilience, says Zerto
By Avi Raichel | 02 March 2020

Digital transformation is becoming a key part of business growth, but enterprises will fall behind if they don’t educate their employees or leverage the latest technologies

Enterprises must educate staff and leverage the cloud to achieve successful digital transformation

PRIO Energy uses Dynamics 365 for better data management

PRIO Energy uses Dynamics 365 for better data management
By Elly Yates-Roberts | 28 February 2020

Bizdirect helped the firm successfully implement the cloud-based Microsoft solution

Does robotic process automation have a place in finance?

Does robotic process automation have a place in finance?
By Jacqui Griffiths | 28 February 2020

The technology is helping organisations to achieve faster, more accurate and more efficient processes, ensuring a secure, seamless experience for staff and customers

The technology is helping firms achieve faster, more accurate and more efficient processes

Microsoft opens new office in Manchester to support UA92

Microsoft opens new office in Manchester to support UA92
By Elly Yates-Roberts | 27 February 2020

North West hub will help bridge the UK’s digital skills gap with computer science curricula

iland upgrades Secure Cloud Console for Veeam back-up

iland upgrades Secure Cloud Console for Veeam back-up
By Elly Yates-Roberts | 27 February 2020

Enhancements aim to help MSPs and enterprises unify their back-up portfolios

People power: 10 steps to achieve successful digital transformation

People power: 10 steps to achieve successful digital transformation
By Louise Mahrra | 27 February 2020

Businesses must prioritise the role of employees when trying to deploy new technologies

Microsoft and Telefónica to drive Spain’s digital transformation

Microsoft and Telefónica to drive Spain’s digital transformation
By Elly Yates-Roberts | 26 February 2020

Microsoft will open a new data centre region to further the country’s technological competitiveness

CenturyLink joins Networking MSP Program for Microsoft Azure

CenturyLink joins Networking MSP Program for Microsoft Azure
By Elly Yates-Roberts | 26 February 2020

Customers can use the new services to create secure and high-performing cloud solutions

Elektrobit solves the validation challenge for automotive suppliers

Elektrobit solves the validation challenge for automotive suppliers
By Sebastian Weik | 26 February 2020

Making huge volumes of test drive data accessible and usable is critical to bringing automated driving to the road

Making test drive data accessible and usable is critical to bringing automated driving to the road

Microsoft Azure Sphere is now generally available

Microsoft Azure Sphere is now generally available
By Elly Yates-Roberts | 25 February 2020

IoT security solution aims to protect organisations’ data, privacy, safety and infrastructure

Microsoft and SBI Foundation create Indian accessibility programme

Microsoft and SBI Foundation create Indian accessibility programme
By Elly Yates-Roberts | 25 February 2020

Partnership aims to help disabled youth gain the skills to work in financial services

How can organisations realise the future of retail, today?

How can organisations realise the future of retail, today?
By Jörgen Andersson | 25 February 2020

Human interaction is an indispensable part of effective customer service, yet many retailers are failing to recognise this. The success of the retail store depends on making every contact with the customer extraordinary

The success of the retail store depends on making every contact with the customer extraordinary

Royal Enfield delivers new customer experiences with Dynamics 365

Royal Enfield delivers new customer experiences with Dynamics 365
By Elly Yates-Roberts | 24 February 2020

Motorcycle manufacturer uses cloud solution to capture preferences and feedback

Online shoppers want privacy and personalisation, says Episerver

Online shoppers want privacy and personalisation, says Episerver
By Elly Yates-Roberts | 24 February 2020

New report finds that customers are avoiding voice commerce due to security fears

Microsoft launches B2B start-up programme in India

Microsoft launches B2B start-up programme in India
By Elly Yates-Roberts | 24 February 2020

100x100x100 will see established businesses provide funding for start-ups

Taqtile is empowering frontline workers with innovative technology

Taqtile is empowering frontline workers with innovative technology
By Kelly Malone | 24 February 2020

Firm’s Manifest landing gear experience is assisting frontline workers in vital aircraft equipment inspections

Firm’s Manifest landing gear experience assists frontline workers in aircraft equipment inspections


Microsoft delivers new cybersecurity capabilities

Microsoft delivers new cybersecurity capabilities
By Elly Yates-Roberts | 21 February 2020

Firm’s updated offerings use data and IoT to protect against insider and outsider threats

Myntra uses Microsoft Azure to transform online shopping

Myntra uses Microsoft Azure to transform online shopping
By Elly Yates-Roberts | 21 February 2020

By leveraging data analytics and AI via the cloud, the retailer can better manage seasonal spikes

How can manufacturers put digital transformation into practice?

How can manufacturers put digital transformation into practice?
By Rob McGreevy | 21 February 2020

To ensure future success in the industrial sector, companies must find ways to transform business models by combining new technologies with human insights

Firms must combine new technology with human insights to ensure industrial success

Microsoft and BMW expand Open Manufacturing Platform

Microsoft and BMW expand Open Manufacturing Platform
By Elly Yates-Roberts | 20 February 2020

New members and working groups will help accelerate manufacturing innovation at scale

Finastra brings Fusion Phoenix to the Microsoft Azure cloud

Finastra brings Fusion Phoenix to the Microsoft Azure cloud
By Elly Yates-Roberts | 20 February 2020

Move will help banking customers compete and grow with data-based insights and more

Bizagi updates platform to accelerate enterprise automation

Bizagi updates platform to accelerate enterprise automation
By Elly Yates-Roberts | 19 February 2020

New features enable customers to use Microsoft Power BI to make more informed decisions

Enterprises struggle to realise benefits of IoT, says Logicalis

Enterprises struggle to realise benefits of IoT, says Logicalis
By Elly Yates-Roberts | 19 February 2020

New research shows that 61% of businesses use the technology, but only 9% are seeing results

How to protect against the threat within

How to protect against the threat within
By Richard Agnew | 19 February 2020

Insider threats are extremely common in today’s operating environment. Preventing them requires a combination of updated processes and new technology

Preventing insider threats requires a combination of updated processes and new technology

Hannover Messe 2020 to promote data use, 5G and climate protection

Hannover Messe 2020 to promote data use, 5G and climate protection
By Elly Yates-Roberts | 18 February 2020

At the preview event, Microsoft’s Christoph Berlin spoke about the firm’s manufacturing vision

Episerver finds that B2B firms plan to automate marketing with AI

Episerver finds that B2B firms plan to automate marketing with AI
By Elly Yates-Roberts | 18 February 2020

Almost half of these firms will use the technology to improve the customer experience by 2022

How is Microsoft paving the way for next-generation healthcare?

How is Microsoft paving the way for next-generation healthcare?
By Elly Yates-Roberts | 18 February 2020

As healthcare organisations face aging populations, mounting costs and the rise of clinician burnout, Microsoft is working with them and its partner network to provide clinical solutions to these challenges and meet the needs of patients

Tech could help solve issues with aging populations, mounting costs and clinician burnout


Retailers use Microsoft technology to future-proof the industry

Retailers use Microsoft technology to future-proof the industry
By Elly Yates-Roberts | 17 February 2020

Firms such as Dr. Martens, H&M and IKEA are using the cloud and AI to improve operations

Can the cloud revolutionise how businesses operate?

Can the cloud revolutionise how businesses operate?
By Colin Macandrew | 17 February 2020

The technology has opened the door to a plethora of opportunities, and the intelligent cloud promises to change the game all over again

Tools like Microsoft PowerApps and SharePoint are enabling firms to streamline processes 

Digital Transformation World: power to the edge

Digital Transformation World: power to the edge
By Elly Yates-Roberts | 17 February 2020

16-18 June 2020; Copenhagen

Attendees can hear from over 200 speakers on leveraging connectivity in business

Angelina Jolie and Microsoft create children’s news show for BBC World

Angelina Jolie and Microsoft create children’s news show for BBC World
By Elly Yates-Roberts | 14 February 2020

My World aims to deliver high quality unbiased content to expand young people’s global views

How can organisations create more accessible workplaces?

How can organisations create more accessible workplaces?
By Elly Yates-Roberts | 14 February 2020

Microsoft accessibility consultant Marco Pasqua shares his tips to improve corporate inclusivity 

Automated Intelligence helps firms find value in data

Automated Intelligence helps firms find value in data
By Rebecca Gibson | 14 February 2020

Using the cloud to embrace new technologies enables financial services companies understand their data and drive compliance, says CEO Simon Cole

The cloud enables financial services companies to drive compliance, says CEO Simon Cole

Microsoft to secure New Zealand’s democratic elections

Microsoft to secure New Zealand’s democratic elections
By Elly Yates-Roberts | 13 February 2020

All political parties and associated NGOs will have free access to AccountGuard

Microsoft empowers US Air Force with modern IT

Microsoft empowers US Air Force with modern IT
By Elly Yates-Roberts | 12 February 2020

Move will improve scalability, communication and compliance with Microsoft 365 and Teams

Learn on Demand Systems redesigns how firms re-skill their staff

Learn on Demand Systems redesigns how firms re-skill their staff
By Corey Hynes | 12 February 2020

Knowing something is great, but unless this knowledge can be applied to real-world scenarios, it is of little value. That’s why performance-based testing is so important

Performance-based testing ensures employees can apply knowledge to real-world scenarios

Microsoft shares top tips for online and computer safety

Microsoft shares top tips for online and computer safety
By Elly Yates-Roberts | 11 February 2020

Microsoft Asia’s Anthony Cook outlines his best practices for security on Safer Internet Day

Crestron and Logitech partner to facilitate workplace collaboration

Crestron and Logitech partner to facilitate workplace collaboration
By Elly Yates-Roberts | 11 February 2020

The firms’ conferencing solutions integrate with Microsoft Teams for greater flexibility

Tecsys is equipping the borderless retailer

Tecsys is equipping the borderless retailer
By Rebecca Gibson | 11 February 2020

Chief platform officer Steven Berkovitz highlights the key role distributed order management systems play in driving omnichannel retail

Steven Berkovitz highlights the role that order management systems play in omnichannel retail

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