The Record

The best of enterprise technology on the Microsoft Platform

Spring 2020

The Record Magazine

Editor: Lindsay James
Executive Editor: Andy Clayton-Smith

The Spring 2020 issue of The Record is out now and available to view free of charge in digital format.

This issue of the magazine is published as the world comes to terms with a global pandemic that is forcing everybody to reimagine how they go about their daily business and find new ways to communicate while adhering to governmental measures designed to slow the spread of the Covid-19 virus.

Our public sector feature explores how government agencies are adopting the latest Microsoft technologies to drive greater efficiency and improve the overall delivery of services. It’s a timely reminder that the work being done to connect public sector workforces with citizens can have a deeply significant impact upon the ways in which our lives are organised.

In our Manufacturing & Resources section we examine the latest innovations that Microsoft and its community of partners are bringing to the modern manufacturing arena. From artificial intelligence (AI) to sustainability calculators, digital twins to the adoption of 5G, this is a vibrant industry embracing change at all levels. Our main feature showcases the work being done by Microsoft and its partners to transform the manufacturing industry, putting workers right at the heart of the story.

Continuing with the theme of AI, in our financial services feature we look at the perennial issue of maintaining secure trading environments across all aspect of the industry. We hear from BIAN’s Hans Tesselaar about the need for strict regulation that can counter the ever-present threat of money laundering, while Microsoft partners BioCatch, Finastra and NetGuardians tell us more about the work that they are doing to help fight fraud.

As always, our marketwatch section is packed with industry news from across the globe, keeping you abreast of the latest technology innovations at this pivotal point for commerce and public service provision. There’s something for everybody in another busy edition of The Record, from features and executive interviews to case studies and thought leadership from all areas of both commercial and civic activity around the world.

We wish you well and hope that you enjoy the latest edition of The Record.

Magazine highlights



The latest news from Microsoft and its partners, including how Microsoft Teams is making its mark across multiple industries

Just the ticket

Reskilling for the digital age

Ed Steidl explains how Microsoft is helping companies to empower their employees with digital skil

New generation of software

COVER STORY: Getting the most from AI

What businesses need to do to empower rather than displace their people

Adding value to Microsoft Teams

The essential value of blockchain

Sean Ford of Algorand Inc. explains why organisations are seeing the value of blockchain technology

The Last Word

A time for change

Joachim Schiermacher discusses how ClickLearn is transforming operations to better serve its customers

Enabling frontline workers

Tips for remote working

Corey Hynes of Learn on Demand Systems highlights how firms can move to operating a remote working culture

Redesigning learning

From insurance to insight

Cohesity’s Douglas Ko explains how the firm’s offerings can transform data back-ups to achieve business intelligence

The acceleration of retail


Nik Willetts of TM Forum predicts what strategies and digital technologies will help telecommunications service providers achieve success in 2020

Industry highlights

Automotive, Mobility & Transportation

Transforming the customer experience

Car makers can use data to develop new customer experiences and reap significant rewards

Driving the digital feedback loop

How automakers, dealers and other stakeholders can get the right data flows to the right places at the right time

Financial Services

Content creation in the cloud

Content creators can successfully move their media value chains to the cloud with Microsoft

Transforming the media industry

Darren Lepke from Verizon Media discusses the firm’s partnership and Microsoft Azure

Manufacturing & Resources

Fighting financial crime

Cloud and AI technologies are helping banks rise to the challenges of financial crime

How to personalise corporate banking

Wim Geukens’ of Veripark Europe discusses how banks are transforming the digital banking experience

Media & Communications

People-powering the digital workplace

Microsoft and its partners are helping to transform the manufacturing industry by putting people at the centre

Building data flywheels

Manufacturers must harness the power of the cloud, says AVEVA’s Patrick Pando

Public Sector

The smart city (r)evolution

Intelligent technologies deliver governmental and public sector services

Democratising the cloud

How Servent helps its customers to avoid falling prey to the costly ways of legacy infrastructure

Retail & CPG

Optimising retail execution

Microsoft and its partners outline how they are empowering consumer packaged goods companies

Drumming up bespoke e-commerce

Episerver helps musical retailer D’Addario strengthen its online offering by leveraging data