Customer relationship management

Finite IT uses Mercury xRM to streamline recruitment process

Finite IT uses Mercury xRM to streamline recruitment process
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By Elly Yates-Roberts | 21 September 2020

Mercury’s new CRM will help Finite better use Microsoft’s data and cloud solutions

Icertis helps Datev modernise enterprise contracting

Icertis helps Datev modernise enterprise contracting
Unsplash/Madison Yocum
By Elly Yates-Roberts | 09 September 2020

Azure-hosted Contract Intelligent platform improves data security, compliance and cycle times

AXA Gulf uses VeriPark CRM solution to increase conversion rates

AXA Gulf uses VeriPark CRM solution to increase conversion rates
VeriPark
By Elly Yates-Roberts | 24 August 2020

VeriTouch and Dynamics 365 have enabled the firm to reduce onboarding time by 40 per cent

Making a difference in financial services

Making a difference in financial services
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By Jacqui Griffiths | 11 August 2020

Across the financial services industry, Microsoft and its partners are enabling revolutionary customer experiences that optimise engagement and build brand loyalty

Microsoft and its partners are optimising customer engagement and building brand loyalty

BE-terna joins ClickLearn Authorized Partner Program

BE-terna joins ClickLearn Authorized Partner Program
By Elly Yates-Roberts | 30 August 2019

The company is using the solution to build closer client relationships and enhance customer satisfaction

Record numbers expected at this year’s User Group Summit

Record numbers expected at this year’s User Group Summit
By Elly Yates-Roberts | 21 August 2019

Over 7,000 attendees will learn about Microsoft Dynamics 365, AX, CRM, Power BI and PowerApps

West Mercia Police to implement live chat solution to help victims of crime

West Mercia Police to implement live chat solution to help victims of crime
By Lindsay James | 08 April 2019

Technology to be hosted on the Microsoft Azure cloud and will use Dynamics 365 CRM

Supporting the support workers of St John Ambulance

Supporting the support workers of St John Ambulance
By Rebecca Gibson | 11 February 2019

UK charity is using a Microsoft Dynamics 365 CRM solution from eBECS to transform how it manages interactions with customers and volunteers

UK charity uses Microsoft Dynamics 365 CRM solution from eBECS to transform interaction management 

City of Brampton creates lobbyist registry with help from KPMG Adoxio

City of Brampton creates lobbyist registry with help from KPMG Adoxio
By Lindsay James | 14 November 2018

Built on Microsoft Dynamics CRM, the solution provides cost-effective online services

C3 IoT teams with Microsoft to accelerate AI in enterprises

C3 IoT teams with Microsoft to accelerate AI in enterprises
By Elizabeth Robinson | 12 April 2018

Partnership will deliver technology and market initiatives to increase IoT application development

72% of UK consumers find shopping a frustrating experience

72% of UK consumers find shopping a frustrating experience
By Lindsay James | 20 September 2017

New research from Omnico highlights the need for retailers to reinvent the customer experience

Coservit solutions provide ‘smarter routes to sales growth’

Coservit solutions provide ‘smarter routes to sales growth’
By Elizabeth Robinson | 01 September 2017

LeadSeed and ServiceNav software for sales growth is now available to Microsoft partners

LeadSeed and ServiceNav software for sales growth is now available to Microsoft partners

How Beyond Bank Australia is creating better customer relationships

How Beyond Bank Australia is creating better customer relationships
By Rebecca Gibson | 09 August 2017

DXC Technology is helping the Australian bank to improve how it interacts with individual customers by deploying Microsoft Dynamics CRM

DXC Technology is helping the Australian bank to improve how it interacts with individual customers

Directions EMEA expands to cover whole Microsoft Dynamics portfolio

Directions EMEA expands to cover whole Microsoft Dynamics portfolio
By Rebecca Gibson | 14 June 2017

Conference will focus on NAV and CRM topics and Dynamics 365 Business edition

How to interact with customers in an intelligent way

How to interact with customers in an intelligent way
By Guest | 30 March 2017

Chad Hamblin from Microsoft explains how banks are exploring the benefits of combined CRM analytics solutions so they can understand individual customers’ current and future needs, and act on them

Microsoft's Chad Hamblin explains how banks can benefit from combined CRM analytics solutions 

The benefits of proactive CRM for the insurance sector

The benefits of proactive CRM for the insurance sector
By Rebecca Lambert | 20 March 2017

By using the latest customer relationship management solutions, insurers can put the customer at the heart of their business and reap significant rewards. Dennis Vanderlip is joined by a number of key Microsoft partners to tell us more

Those insurance companies that put the customer at the heart of their business will reap significant rewards

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