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How to automate your service desk for the cloud

How to automate your service desk for the cloud

Rawpixel.com

By Greg Charman | 02 November 2020

Automation and cloud services can help enterprises become more agile and efficient

Counting on the cloud for secure working

Counting on the cloud for secure working
iStock
By Chris Hill | 16 July 2020

With the current crisis causing unprecedented disruption to businesses, full cloud adoption is important to maintain production

Full cloud adoption is important to maintain production during business disruption

The power of Microsoft 365 in building a digital workplace

The power of Microsoft 365 in building a digital workplace
By Guest | 14 November 2018

George Ferguson from DXC Technology outlines how building a digital workplace on Microsoft 365 brings employee engagement, productivity and security benefits for enterprises

DXC Technology's George Ferguson outlines engagement, productivity and security benefits

How to get the best from your move to Microsoft Office 365

How to get the best from your move to Microsoft Office 365
By Guest | 16 October 2018

Ed Woodrick from Dell EMC says that adopting Office 365 requires careful planning. Understanding the optimal migration and integration scenarios is absolutely key to success

Dell EMC's Ed Woodrick says understanding optimal migration and integration is key to successful adoption 

Unleashing the power of data with Microsoft solutions

Unleashing the power of data with Microsoft solutions
By John Stenlake | 26 November 2020

Artificial intelligence, machine learning and a coherent data platform can help unlock the value of your data 

Artificial intelligence, machine learning and a coherent data platform can help unlock the value of your data 

Escaping from digital transformation pilot purgatory

Escaping from digital transformation pilot purgatory
By JP Provencher | 24 November 2020

All too often, initiatives get stuck in a pilot phase. In order to achieve success, firms need to address both strategic and execution related barriers

In order to achieve success, firms need to address both strategic and execution related barriers

Making adaptations to banking for the digital age

Making adaptations to banking for the digital age
By Selim Hasan | 23 November 2020

The Covid-19 crisis has accelerated the redesign of the banking experience and made it necessary for banks to develop a digital onboarding solution for new SME customers

The Covid-19 crisis has forced banks to develop a digital onboarding solution for new SME customers

Implementing IoT in health and life sciences

Implementing IoT in health and life sciences
By Sally Frank | 19 November 2020

Many healthcare providers, medical device manufacturers and pharmaceutical companies are looking to IoT technologies to reduce costs, improve patient outcomes and keep workers safe. But how can they ensure successful deployment?

How can medical organisations successfully deploy IoT technologies to improve patient outcomes?

Enhancing innovation with a process platform

Enhancing innovation with a process platform
By Thomas Kohlenbach | 18 November 2020

With more people working from home, an online process management platform can be a central source of truth

An online process management platform can be a central source of truth for remote workers

What are the effects of bad audio in the workplace?

What are the effects of bad audio in the workplace?
EPOS
By Jesper Kock | 17 November 2020

New technologies and innovations can mitigate the physiological effects of bad audio and improve productivity and well-being

New technologies like those from EPOS can improve employee productivity and well-being

PayiQ is delivering smart ticketing in a time of crisis

PayiQ is delivering smart ticketing in a time of crisis
By Shyam Sunder | 11 November 2020

Contactless, secure and multi-modal smart ticketing is a key building block for safe public transport in uncertain times

Contactless and secure ticketing is key to providing safe public transport in uncertain times
 

Ensuring quality of service with Martello Technologies

Ensuring quality of service with Martello Technologies
By Rob Doucette | 09 November 2020

Taking a proactive approach to address issues that impact the user is imperative for meeting the customer’s needs

Proactively addressing issues that impact the user is imperative for meeting the customer’s needs
 

Pexip is ensuring the security of remote working

Pexip is ensuring the security of remote working
By Nico Cormier | 05 November 2020

People have rapidly become accustomed to video meetings. But how do organisations make sure employees are secure when a mix of technologies and vendors is required?

How do firms make sure staff are secure when using a mix of technologies and vendors?

Easing the transition to a hybrid ‘future of work’

Easing the transition to a hybrid ‘future of work’
By Paul Scholey | 04 November 2020

The future of work will see many enterprise organisations adopting a hybrid approach, allowing teams to work in the office, at home or on the go

Many enterprises will adopt a hybrid approach, allowing teams to work from anywhere 

ICONICS is assisting processes and personnel

ICONICS is assisting processes and personnel
By Melissa Topp | 03 November 2020

Remote Expert, SCADA and internet of things integration technology from ICONICS is helping manufacturing companies to find new ways to manage onsite and offsite operations

Firm’s technology is helping manufacturers to find new ways to manage operations

Welcoming in a new age of customer service

Welcoming in a new age of customer service

Enghouse Interactive

By Jeremy Payne | 02 November 2020

As contact centres adjust to a new, more hybrid, way of working, Microsoft Teams is showing its value

As contact centres adjust to a new way of working, Microsoft Teams is showing its value

Barracuda is removing the barriers to effective security

Barracuda is removing the barriers to effective security
By Mike Goldgof | 30 October 2020

Moving to the cloud can allow businesses to become faster and more agile when adapting to a crisis

Cloud migration can help businesses become faster and more agile when adapting to a crisis

Digital transformation for business continuity

Digital transformation for business continuity

Unsplash/Berkeley Communications

By Patricia Merchan | 30 October 2020

How a new contact centre solution from Enghouse Interactive kept Flogas productive in the pandemic

Transforming data into reality with DILAX Citisense

Transforming data into reality with DILAX Citisense
By Jan Nicklisch | 26 October 2020

Public transport companies must become digital and agile businesses in order to survive. With DILAX Citisense, they are ready to use business intelligence for service development and key indicators for future learning.

The solution helps public transport companies use business intelligence to become more agile 

The value of omnichannel solutions in the customer experience

The value of omnichannel solutions in the customer experience
By Laura Lockley | 26 October 2020

Organisations today must be able to meet their customers in their preferred channels in order to compete in the market and continue to offer great customer experiences

Organisations must meet customers in their preferred channels to compete in the market 

The value of accounts payable automation

The value of accounts payable automation
By Alyssa Putzer | 23 October 2020

Accounts payable departments should invest in paperless automation software to help their organisations maintain business continuity and emerge from the Covid-19 crisis stronger than ever before

AP departments should invest in automation software to maintain business continuity
 

Making retail frictionless with Axis Communications

Making retail frictionless with Axis Communications
By Louise Hobroh | 22 October 2020

As lockdown measures begin to ease, businesses will be required to adapt to the shift in consumer behaviours

As lockdown measures begin to ease, businesses must adapt to the shift in consumer behaviours 

Designing Microsoft Technology Centers for transformation

Designing Microsoft Technology Centers for transformation

David Barbe

By Myriam Broeders | 21 October 2020

Microsoft has redesigned its MTC Brussels facility, mirroring its commitment to continue to help customers on their digital transformation journeys

Microsoft has redesigned its MTC Brussels facility to help customers digitally transform

Digital survival in the post-pandemic world

Digital survival in the post-pandemic world
By Filipe Catalao | 16 October 2020

Banks will play an important role in stabilising the system for their customers and the economy

Banks will play an important role in stabilising the system for their customers and the economy

Realising smart parking with Bosch’s Azure-based solution

Realising smart parking with Bosch’s Azure-based solution
By Isabel Lang | 15 October 2020

Cloud and IoT-based car park technologies can be used to reduce inner-city traffic, minimise exhaust emissions, and increase citizen satisfaction

Cloud and IoT technologies can help to reduce inner-city traffic and minimise exhaust emissions

When to migrate enterprise resource planning to the cloud

When to migrate enterprise resource planning to the cloud
By Ann D’Emilio | 14 October 2020

Cloud-based systems can enable enterprises to avoid legacy-related issues and leverage the benefits of modern IT

Cloud-based systems can enable enterprises to avoid legacy-related issues 

Providing strategic value in accounts payable

Providing strategic value in accounts payable
By Torbjörn Thorsén | 08 October 2020

Automating the AP process can deliver efficiency and build a foundation for greater business intelligence

Automating the AP process can deliver efficiency and greater business intelligence
 

Top five factors driving adoption of automation

Top five factors driving adoption of automation

Rawpixel.com

By Greg Charman | 28 September 2020

Automation can help businesses deliver more – and better – services with fewer resources

Taking transport in the right direction

Taking transport in the right direction
PayiQ
By Shyam Sunder | 16 September 2020

Public transport can make a big comeback as cities start moving again – but operators need to build passenger confidence

Operators need to build passenger confidence to ensure the comeback of public transport

How to secure data for remote working

How to secure data for remote working
Synergy Technical
By Rohana Meade | 11 September 2020

The Covid-19 pandemic has forced companies to quickly empower employees to work from home and find new ways to keep their business information safe

Covid-19 has forced firms to find new ways to keep business information safe

The silver linings of working on the cloud

The silver linings of working on the cloud
Nintex
By Dustin Grosse | 10 September 2020

Covid-19 has highlighted the problems facing businesses that prioritise traditional business operations over more modern, digital practices

Covid-19 has highlighted the problems facing firms that prioritise traditional business operations

Leveraging remote options in uncertain times

Leveraging remote options in uncertain times
ICONICS
By Melissa Topp | 07 September 2020

Manufacturing companies should consider cloud service integration, connected field services and remote expert solutions to ensure business continuity

The cloud, connected field services and remote solutions can ensure manufacturing continuity

Improving call management in Microsoft Teams

Improving call management in Microsoft Teams
AdobeStock
By Giovanni Nieddu | 02 September 2020

Mida Solutions is integrating advanced call centre functionalities into the application

Mida Solutions is integrating advanced call centre functionalities into the application

Rethinking the office model in the face of Covid-19

Rethinking the office model in the face of Covid-19
Logitech
By Simon Dudley | 01 September 2020

Recent events have forced companies to rethink how they operate to ensure they can survive but how will this shape the workplace of the future?

Firms are changing operations to ensure they survive, but how will this shape the workplace?

Realising the future of modern healthcare

Realising the future of modern healthcare
iStock
By Sally Frank | 28 August 2020

The internet of things is transforming how we all deliver and receive medical services

The internet of things is transforming how we all deliver and receive medical services

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