The Record - Issue 21: Summer 2021

10 www. t e c h n o l o g y r e c o r d . c om CONT ENT S F I NANC I A L S E R V I C E S COMMUN I CAT I ONS & MED I A 1 0 4 Producing under pressure Rainer Kellerhals discusses how Microsoft tools have helped media companies to adapt to new ways of working 1 0 8 Transforming customer journeys Consistently delivering great customer experiences can be challenging for banks, but Microsoft research shows that digitisation, personalisation, AI and self-service are key to success 1 1 4 Why lenders must embrace regulatory challenges Digital loan origination solutions are empowering banks to expedite decision-making and improve customer service. VeriPark’s Bohumil Hyanek explains why 1 1 6 Building financial empowerment Finastra research shows that banks should invest in digital transformation to engage with customers AUTOMOT I V E 9 4 Driving automotive sustainability Microsoft’s Sanjay Ravi discusses how the automotive industry is shifting towards electrification and new modes of transportation 9 8 Mobility transformation Businesses can capitalise on the market opportunity offered by decarbonisation while contributing to create a more sustainable world, says WBCSD’s Aman Chitkara 1 0 2 The intelligent transportation system Microsoft’s John Stenlake believes that a mixed- mode mobility system driven by data may be the solution to greener transport 94 7 4 An invaluable partnership Pernod Ricard implemented BlueJeans Gateway for Microsoft Teams to keep its 19,000 employees collaborating from afar 7 6 Bad bots rising Chris Hill of Barracuda believes that defending against sophisticated bot attacks must be considered a crucial part of your security 7 7 Improving your security posture Cybercriminals are learning to evolve to match the increasingly intelligent tech landscape. Businesses must implement the right tools to stay ahead, says Devolutions’ Maurice Côté 7 8 Driving your hybrid workplace strategy Technology will be key in ensuring effective hybrid collaboration, says BlueJeans by Verizon’s Paul Scholey 8 0 Securing your applications More needs to be done by organisations to protect themselves against new and developing security threats, says Tushar Richabadas of Barracuda 8 1 Five challenges for AP departments Automation technology – like that fromMetafile Information Systems – can make invoicing and payment processes less complex and time-consuming for accounts payable departments 8 2 A receptionist’s best friend Anywhere365’s Attendant Console for Microsoft Teams empowers receptionists with the information they need to work productively. Gijs Geurts shares more 8 4 Broadening virtual horizons Jabra’s Aurangzeb Khan explains how the firm is transforming videoconferencing hardware with AI and intelligent visual displays 8 6 Leading mixed reality innovation Microsoft and CraneMorley are working to ensure customers have the tools to effectively use mixed reality 8 8 The future is unknown Pexip’s Anders Løkke believes that remote working and the tools – like Microsoft Teams – that facilitate it will become increasingly essential in the ‘new normal’ 9 0 A perfect score Decisions CEO Jørgen Solberg discusses the firm’s new focus on driving organisations towards a better meeting culture 9 2 Closing the skills gap Mixed reality solutions could help businesses onboard new workers quickly, says CraneMorley’s Thomas Pratt