The Record - Issue 21: Summer 2021

136 www. t e c h n o l o g y r e c o r d . c om F E ATUR E “Leveraging many tools and services available in Microsoft Azure, Crossware powers and enables our award-winning Email Signature Solution. We have created a world-leading and unique Email Signature Designer using cutting-edge design methodologies. Another of our products, our dynamic and intelligent Signature Designer, enables government organisations to supercharge their email communications to both citizens and internal staff. As a result, they can transform the ordinary email into a powerful and engaging tool that captures the attention of the recipient. The unique Crossware Signature Blocks also give government bodies the ability to distribute vital up-to-date and relevant public information to their communities through the inclusion of dynamic banner content. Ultimately, Crossware Mail Signature helps put government organisations at the forefront of modern communication methods, keeping them relevant in a multimedia age.” “Our partnership with Microsoft allows us to combine industry- leading technology platforms with our extensive knowledge and expertise to accelerate global digital transformations. We recently partnered with the Department of Health and Human Services (DHHS), responsible for various health, housing, and social well- being initiatives in Australia, which wanted to transform its use of technology to better deliver services to the local community and engage its employees. As a core outcome of digital transformation, we aimed to empower DHHS employees to spend more time with citizens and less time completing administrative tasks. One component of a widescale transformation, including the modernisation of 11,000 employee devices, was to leverage Microsoft Power Automate to create Evie; the artificial intelligence bot born to answer any questions the DHHS staff had about their technology transformation. The self-learning bot replaced the need for a helpdesk, cutting overall costs for the DHHS. Ultimately, Evie enhances employee productivity so DHHS teams can dedicate more time to supporting people in need.” Mick McNeil VP Business Development, Leading Microsoft Business Unit at Logicalis Peter Molyneux General Manager at Crossware Melissa Topp Senior Director of Global Marketing at ICONICS “ICONICS strives to help its public sector customers and partners capitalise on the trend towards digitisation. We develop software that can help government agencies connect to a wide range of data from multiple varied sources that can be visualised for monitoring and control, collected and contextualised quickly by a historian, delivered to connected field service workers for on-the-go insights, and then analysed for rapid decision-making – all while leveraging the power of Microsoft’s Azure cloud services. These tools can be used throughout a public sector organisation’s digitally connected assets. ICONICS software solutions can monitor and control energy use and pinpoint equipment that is malfunctioning or behaving inefficiently within public buildings, helping to advance civic sustainability programmes. ICONICS software can also be used to create public- facing data dashboards, keeping citizens involved and informed. As public sector customers’ digital assets increase, ICONICS software easily scales along with them, providing operators, managers, and citizens with the data they need most.”