Technology Record - Issue 23: Winter 21/22

123 and readiness. Better yet, service parts extend the asset’s usable life, which unlocks enormous revenue and profit potential. An optimised service supply chain also has a dramatic effect on sustainability. First and foremost, technology helps make better decisions for which parts to manufacture. Technology streamlines processes, too, including repair, rework and remanufacture, which extends the life of the asset. Boeing Global Services is a leading-edge example of the digital thread strengthened by sophisticated service parts optimisation. Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense systems. Boeing Global Services, the entity within Boeing responsible for aftermarket support, is a well-respected industry leader with 23,500 people in 300 facilities across 70 countries. It set the service bar very high for every customer. Its assets, comprised of hundreds of thousands of parts, operate in highly variable conditions and live a very long time. Their supply chain environment has highly regulated parts, long lead times, and very long asset life, which adds to the complexity of their service parts supply chain. To get the highest service levels at the lowest costs, Boeing Global Services standardised on Servigistics. With Servigistics as a foundation, Boeing set out to gather and organise all relevant enterprise data to maximise the value of Servigistics. With the expert guidance of Capgemini, Boeing Global Services embarked on an intense 12-week process to create a data planning layer.The project aimed to capture a robust variety of data inputs upstream to support supply chain planning decisions with less customisation downstream. All the service parts data is invaluable to the broader organisation for sales, inventory and operations planning. Better understanding what’s breaking and where helps Boeing meet its customer commitments. This is just one example of how Boeing Global Services is building a digital thread with an integrated flow of data, improving communication and collaboration among sites across the enterprise. A powerful digital thread should break down silos within the enterprise and lead to maximum equipment uptime and delighted customers. The digital thread can unlock tremendous value in the service life cycle. Regardless of where a business starts, with the pace of innovation and accelerated modernisation, the best time to get started is now. Leslie Paulson is general manager of Servigistics Business Unit at PTC MANU FAC TUR I NG & R E SOUR C E S