Technology Record - Issue 23: Winter 21/22

147 PUB L I C S E C TOR was expected that the system would need to accommodate approximately 300 users, but by the time the system was completed there were more than 400 registered users. Unlike a system using physical infrastructure which may have required additional servers to manage this increased demand, the cloud-based Sunrise platform was able to accommodate this change with much less complexity and cost. The system also allows for the addition of temporary users, such as external physicians. The Sunrise platform has also helped GHA to protect patient’s personal information. The platform benefits from firewalls built into Azure that enable preventative threat detection, reducing downtime and preventing extensive damage to systems. Data sovereignty is also achieved with backup and disaster recovery sites being situated in Australia. These safeguards came into action in 2019, when GHA was the victim of a sophisticated cyberattack. The attack blocked access to all of the organisation’s major systems, including the financial management system. However, despite the severity of the attack, there was no indication that the hackers were able to access personal patient information. Though several systems had to be detached for quarantining purposes, but the resilience of Allscripts’ cloud-based platform mean that there was no net loss. “It’s really exciting to see the speed, flexibility, resiliency and security that the Azure cloud can offer in supporting the implementation of these critical clinical systems across the Gippsland Health Alliance,” said Dr Nic Woods, chief medical officer for Microsoft Australia. “Many health services are moving to these types of deployment models so they can focus on getting more value out of the solution rather than having to worry about all aspects of security that are baked into cloud services.” Given the successful implementation of Sunrise EMR, GHA decided to extend its use across the region to the emergency departments of the Central Gippsland Health Service, Bairnsdale Regional Health Service, West Gippsland Healthcare Group and Bass Coast Health. Sunrise will then be rolled out to inpatient services at all four hospitals, helping deliver the benefits of the EMR solution to health services in the region.