Technology Record - Issue 23: Winter 21/22

AU FS MR MC PS RC AU FS MR MC PS RC MR 174 www. t e c h n o l o g y r e c o r d . c om Annata Elva Gudjonsdottir, Chief Marketing Officer Tel: +354 412 1000 Building on the success of its 20-year history as a Microsoft partner, including recent customer wins in the mobility services sector and the ‘new energy’ sector, Annata will be enhancing Annata 365 with new services which enable vehicle original equipment manufacturers (OEMs), importers, dealers and service entities to move rapidly from their legacy systems onto the latest technology, and unlock fuller engagement with their customers. In addition, this will empower the provision of new offerings around mobility services that encompass both the user engagement and the vehicle lifecycle and utilisation management required for a business model based on user experience and sustainability. Anywhere365 Gijs Geurts, CEO Tel: +1 206 338 7450 Anywhere365 is the largest omnichannel Dialogue Management and Cloud Contact Center platform exclusive for the Microsoft ecosystem. It is the world’s first solution certified by Microsoft in the Connected Contact Center programme for Microsoft Teams. Anywhere365 was recognised as a powerful Teams-native solution in cloud contact centre reports by analyst firms such as Gartner and ISG, and is trusted by over 2,000 global enterprises, like Toyota, Philips and DHL. Anywhere365 integrates with any leading customer relationship management and IT service management systems to help enterprises engage their customers across any channels, at any time, from anywhere. And to optimise the warehouse of time in communication and agent productivity. Augury Sean Snyder, Director of Business Development Tel: +1 201 388 5490 Augury is a global leader in machine health solutions. Machine health enables manufacturers to reduce downtime, increase production capacity, optimise the cost of asset care and accelerate their digital transformation. Augury’s machine health solutions combine advanced sensors with powerful artificial intelligence capabilities and collaboration tools to help teams understand when machines are at risk. The company also provides expertise so customers know what to do to prevent failures, long before those risks can threaten production or productivity. AU FS MR MC PS RC AU FS MR MC PS RC PS 1UC Ashvini Webster, Managing Director Tel: +44 203 642 3444 1UC are technology adoption, change management and training experts, passionate about helping organisations on their journey to better unified communications. Founded in 2007, 1UC delivers Prosci-certified change management techniques specifically for digital transformations concentrating on Microsoft 365 Collaboration, unified communications and Teams contact centre rollouts. 1UC’s change management consultancy and training services are available globally in multiple languages. From small and medium-sized enterprises to multinational corporations, adoption and training programmes are tailored to suit any requirements. Bespoke training manuals and e-learning support can be provided as part of any blended learning strategy. Akari Solutions Lindsay Climson, Commercial Director Tel: +44 795 048 8971 Akari Solutions, the partner with purpose. Akari leads with a passion to change how people live, learn and work. It does this by hiring the best people, enabling them to grow, and give them the autonomy and confidence to deliver innovative and unique solutions that bring about real and lasting change. By doing so, Akari takes its customers on a journey of digital growth with real-world impact. Akari is a Microsoft Gold Partner founded in Glasgow, Scotland, and works not only in the UK, but the world. The company builds solutions using the Power Platform and Microsoft Teams to streamline business processes and address business challenges. Allscripts Tel: +1 800 334 8534 For more than 30 years, Allscripts has been a global leader in health IT, providing a wide portfolio of solutions that support its clients’ needs. From electronic health record systems to revenue cycle management solutions, Allscripts delivers health IT resources to over 27,000 facilities around the globe. To help drive innovation within the healthcare industry, Allscripts maintains a long-term, strategic partnership with Microsoft. The Sunrise Platform of Health is powered by Microsoft Azure, which provides users better access to patient information and upholds tighter cybersecurity measures. Its payer and life sciences company, Veradigm, offers datadriven insights to the biopharma, health plans, healthcare providers, health technology partners and, most importantly, the patients.