Technology Record - Issue 23: Winter 21/22

26 www. t e c h n o l o g y r e c o r d . c om MAR K E TWATCH Avaya and Microsoft develop joint cloud communications solutions Avaya is working with Microsoft to develop a set of joint cloud communications solutions, which Avaya says will “define the future of customer and employee experience”. The move comes after Avaya integrated its OneCloud CPaaS (communications platformas-a-service) with Microsoft Azure Communication Services in 2021. The two firms have worked together to expand availability of Avaya OneCloud CCaaS (contact center as a service) hosted in Azure and integrate OneCloud CCaaS with Microsoft Teams and Dynamics 365. “Avaya’s market-leading solutions in Cloud Contact Center combined with Microsoft’s presence in cloud collaboration is compelling for existing and new customers alike,” said Anthony Bartolo, chief product officer at Avaya. Synergy Technical helps firms deploy Windows 365 Cloud solution provider Synergy Technical has enhanced its Windows 365 Quick Start workshop to include a Surface Go offering, which is available to all Microsoft customers. Designed to help organisations use Windows 365 quickly and securely, the interactive workshop will show businesses how to leverage Windows 365 and Surface Go tablets to deploy virtual Windows workstations to create a secure, remote and managed Windows experience for their users. “We recognise that organisations all over the world need to quickly deploy Windows workstations to enable hybrid work, all while continuing to keep their data secure,” said Rohana Meade, CEO of Synergy Technical. “Surface Go and Windows 365 are the answer for many firms.”