Technology Record - Issue 23: Winter 21/22

28 www. t e c h n o l o g y r e c o r d . c om MAR K E TWATCH VIEWPOINT What’s happened to Black Friday and Cyber Monday? NATA L I E K E R R : E X P E R I AN DATA QUA L I T Y For retailers worldwide, validating addresses, emails and phone numbers for customers at the checkout is essential to fulfil orders. In Cyber Week (23-30 November 2021), Experian’s data validation solutions collectively processed 207 million address, email address, and phone number validation requests from retailers globally. On Black Friday, the solutions processed 37.5 million requests alone, around 434 requests per second. The volume seen in the 2021 and 2020 Cyber Weeks was more than 50 per cent higher when compared to the same period in 2019, with 206.8 million requests in 2021 versus 136.1 million in 2019. While Black Friday and Cyber Monday remain peak days in the year, will retailers continue to see the same level of online transactions once we fully emerge from the pandemic? Cyber Week validation requests 2017 50,000,000 100,000,000 150,000,000 200,000,000 250,000,000 2018 2019 2020 2021 JourneyTEAM reduces Dynamics 365 and Power Platform implementation costs US-based technology provider JourneyTEAM has launched a range of new Sherpa Progams to help customers implement Microsoft technologies at a lower cost. Dynamics 365 Business Central Sherpa, Power Apps Sherpa and Dynamics 365 Marketing Sherpa programmes are kicking off in 2022. The Sherpa Progams use a group setting to reduce costs. Customers can also make use of JourneyTEAM’s expert consultants, implementation guides, group workshops, oneto-one sessions and managed services offerings. Find out more at: Meeting technology provider Decisions is helping The Middlesex Corporation, a Boston-based construction company, run smoother meetings with clearer follow-up. The Middlesex Corporation holds a weekly progress meeting with potentially hundreds of employees for each project. Previously, it took hours to gather information, but with Decisions, attendees can individually update their agenda topic in minutes. “Decisions consolidates the things we were doing manually into one, easy-to-use solution,” said Matt Mead, business operations director at The Middlesex Corporation. “It makes our meetings more engaging and efficient. As just one example, tasks recorded in the Word meeting minutes automatically sync into Planner, aligning to our projects.” Decisions helps The Middlesex Corporation build better meetings