Technology Record - Issue 23: Winter 21/22

52 www. t e c h n o l o g y r e c o r d . c om Magnus Mjøsund Vice President of Product at Decisions F E ATUR E “Teams was a natural fit for us. As the pandemic hit many people were asking us why choose Teams over its competitors, but I cannot see the competition. Yes, Teams facilitates video calling and instant messaging, but its functionality and adaptability goes so much further. We started developing applications on Teams quickly, utilising intuitive templates to tweak and develop solutions that simply wouldn’t have worked on other platforms. From reimagining retail for frontline workers, allowing them to better serve customers, to growing a skills-based network for one of the biggest pharmaceutical companies at the forefront of the Covid-19 pandemic, Teams was the perfect solution due to users’ familiarity with it. Although many people may have been unaware of its true value, when you are trying to affect that level of enterprise-wide change, all familiarity is important.” “Integrating contact centre capabilities into Teams has become a common need for global enterprises. Anywhere365 fully leverages the Microsoft 365 ecosystem to create more efficient communications and impact digital transformations, so it was no surprise that it became Microsoft’s first officially certified Connected Contact Center solution. Anywhere365 is able to leverage the voice and text capabilities of Teams through direct routing – not just to contact centre agents, but to anyone in the organisation, allowing them to make and receive calls from Teams. Our rich features include call recording, real-time translation, interactive voice bots, reporting, and many more. Integrating data from customer relationship management, applicant tracking system, IT service management or other data systems into business operations can amaze customers by allowing organisations to deliver the ultimate service experience. Our technology enables that shift, straight from the robust Microsoft Azure ecosystem, directly into the Teams client that employees are already familiar with.” Margaret Totten Managing Director at Akari “With so many organisations working remotely or moving to a hybrid work model, it’s more important than ever for teams to feel connected and bridge their geographical gaps. Creating a productive meeting culture has long plagued businesses, but meetings are unavoidable – they are where we make important decisions, move projects forward and truly collaborate. To make virtual and hybrid meetings run more smoothly, we took the great foundation of Teams and extended it with integrated features that enable users to upgrade their meeting process without leaving the Teams environment they already know. Decisions’ meeting management software is the only meeting solution built entirely into Teams for an easy-to-use, secure and centralised meeting solution – everything users need for more productive meetings within their Teams tenant. From sharing agendas and centralising meeting information, to automatically creating Minutes and assigning tasks, Decisions will have businesses running their most productive meetings ever.” Gijs Geurts CEO of Anywhere365