Technology Record - Issue 23: Winter 21/22

92 www. t e c h n o l o g y r e c o r d . c om Over the last two years we’ve seen a dramatic acceleration to digital and the uptake of cloud-based solutions as the pandemic has changed the way we live, work and interact with one another. Technology has been crucial in enabling us to support our staff, our partners and our customers as we all adjust to a ‘new normal’ way of working. We recognised early on that Covid-19 had brought the future forward and communicated how Finastra – as a company built for the future – would help our people respond. We formalised this in our OPENWorking workplace of the future proposition. Modelled on a hybrid, best of both worlds approach, our global workforce are equipped with the technology they need to balance their time working at home and in the office. In addition to Microsoft technologies and communication tools, we’ve also equipped our teams with other workplace modernisation tools to help them work as productively as possible, either remotely or on-premises. Our goal has been to create a truly global collaborative digital environment and to drive a digital-first mindset among Finastra employees. We’ve carried this same digital-first approach through to the way we engage and collaborate with partners. For example, our Fusion Orbit partner programme provides our partners with everything they need to succeed, including digital enablement tools, go-to-market resources and sales training via a dedicated partner portal. A digital-first approach to collaborating with partners has enabled business to continue essentially uninterrupted throughout the pandemic, at a time when premises have been closed, travel severely limited and our joint workforces have been operating remotely. Partner events that would have previously taken place in person are being delivered virtually – with great success. Similarly, virtual partner updates and in-depth technical and sales training for partners are delivered online – providing high-value, digital engagement to a community of partners across the globe. Robust digital processes are in place for accreditations and certifications, and partners are encouraged to interact with Finastra’s product experts and sales consultants virtually – allowing them to access all the support they require when they need it. Finastra is also focused on pioneering a world of open finance through our industry expertise, open technology and global partner ecosystem. For us it’s about encouraging all ecosystem players, big and small, to contribute and innovate together, making the world of finance and technology more accessible and more equal. Together with our partners, Finastra is building a collaborative digital ecosystem and using the power of the cloud to service customer needs in the most effective and efficient way. We know Workplace of the future: partnering to succeed A collaborative and digital-first approach to business is enabling Finastra and its partners to make the most of the modern workplace DEN I S E PAR K E R : F I NA S T RA V I EWPO I NT “A digital-first approach to collaborating with partners has enabled business to continue essentially uninterrupted”