141 PUB L I C S E C TOR implement artificial intelligence to make predictions and enable customers to develop even more pertinent strategies to address NRW. IZAR@SMARTWATER and our WLM application are also at the heart of our NRW Reduction Service, which is currently being piloted throughout Europe and Africa. Each situation is unique, so we tailor our solutions to each customer’s individual needs. Our efforts in reducing NRW align with the Energy Efficiency Directive (EED) of the European Union (EU), which aims to reduce energy consumption within the EU by 32.5 per cent by 2030. Achieving this goal will require changes in consumption behaviour, especially when it comes to supplying heating and cooling systems, and hot water. In order to create awareness among consumers and motivate them to be more conscious of their consumption behaviour, the EED demands that smart meters provide consumers with insights about their own energy and hot water consumption throughout the year. The demand for transparency like this has been shown to effectively reduce energy consumption. According to the Subannual Billing Information for Heating and Water Costs report from Arge Heiwako – a German organisation that promotes the consumption-based recording and billing of utilities – consumers can reduce their annual heating and hot water consumption by seven to 12 per cent, simply by receiving regular information on their consumption. At Diehl Metering, we can provide consumers with regular insights into their consumption behaviour through IZAR@HOME. The smartphone application enables utilities providers to share insights with consumers about their consumption patterns, empowering them to change their habits, save money and reduce their environmental impact. We have always worked to continuously improve the performance of energy and water distribution by reducing NRW and energy losses, digitalising networks, boosting operational efficiency through data-driven insights, and continually conforming to regulations like the EED. As a leading provider of smart metering solutions, we offer software solutions that read water, thermal energy and gas meters via the same infrastructure. This data can then be combined with other information sources to create complex application scenarios in a smart city environment, while observing the data protection guidelines of the General Data Protection Regulation. Annette Geuther is chief sales officer at Diehl Metering Individuals can better understand and reduce their water consumption with insights from Diehl Metering’s solutions
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