Technology Record - Issue 25: Summer 2022

132 else. With Viva Learning, for instance, companies can digitise and consolidate historical technical documentation along with guidance on how to use new equipment. Meanwhile Viva Insights can help them use their data to drive employee engagement, increase retention and foster inclusion in a way that balances productivity with well-being. “This is about making sure the entire workforce is included as part of the organisation’s Industry 4.0 transformation journey,” says Chaudhry. “It’s a matter of creating interactive environments so that people can use the same software they work with to learn about what’s happening in the organisation. With all the elements of productivity, knowledge-sharing and upskilling brought together on a single interface, manufacturing workers can do their jobs, reach their colleagues, learn about the company and develop their skills in a way that feels as familiar as a consumer app. These capabilities are critical for manufacturers to attract, retain and retrain a modern workforce.” F E ATUR E A golden opportunity to diversify talent In the past few years, we’ve seen the accelerated development of new working scenarios for both process and discrete manufacturers, from virtual reality on the factory floor to remote field servicing and intelligent machines. All of this is only possible through digitalisation – and when companies go digital, they need diverse talents to succeed. Taking the industry’s core processes to the next level will require talent from areas like technology and sustainability, alongside more traditional engineering skills. Digitalisation therefore provides a golden opportunity for manufacturers to accelerate their diversity agenda and attract new talent. It also makes this an exciting career choice for people who want to help solve problems that are key to society’s future and quickly see the impact of their efforts. Inspiring more women to pursue a career in manufacturing is a big step forward. That’s why Microsoft worked with women executives to launch the #WEwomeninmanufacturing campaign and hosted a WomenPower panel with Katarina Heining from DMG MORI, Paula Doyle from Cognite and Zoubida El Hachemi from Hexagon Manufacturing Intelligence at Hannover Messe. The response we’ve seen from manufacturers shows how strongly the drive for diversity resonates across the industry. L AUR ENC E J ANS S ENS : M I C ROSOF T New technologies are enabling unprecedented connectivity and knowledge-sharing across the enterprise, in a way that supports productivity today while developing vital skills for the future. We asked selected Microsoft partners how they are helping manufacturers to transform communication, knowledge sharing and upskilling across the workforce Partner perspectives “A major concern for the manufacturing and process industries is how best to preserve workforce knowledge and provide ongoing employee training for work value enhancement. ICONICS’ CFSWorX solution addresses these challenges by allowing expert industry knowledge to be captured and transferred through customised flexible fault rules and configurable workflows. It notifies and dispatches the best worker(s) based on criteria such as location, job role and experience, and suggests probable causes for a given fault. Integration with Microsoft Dynamics 365 and Teams makes it easy to use CFSWorX throughout an organisation and enables bidirectional communications that empower the experts to assist and train others.” Josh Obal Senior Software Engineering Supervisor, ICONICS