Technology Record - Issue 25: Summer 2022

19 Greater London Authority (GLA) worked with unified communications-as-a-service provider Gamma to maintain telephone access for citizens during and after its move to a new city hall building. Working under the management of the GLA Technology Group, Gamma managed the migration of the authority’s phone lines and numbers, and moved its public-facing contact centres to the cloud. Using its Microsoft Teams Direct Routing proposition, Gamma provided connectivity with a public switched telephone network for inbound and outbound calls through its own network, together with a range of additional private branch exchange-like advanced call control features. “I can’t fault Gamma’s service,” said Michelle Hones, senior business analyst at GLA. “They are one point of contact, and their people are all very knowledgeable, professional and responsive: exactly what you need from a supplier.” Microsoft has introduced a new Microsoft Entra product family, which encompasses all of its identity and access capabilities to help organisations improve cybersecurity. Microsoft Entra includes the already established Azure Active Directory (Azure AD); the new Microsoft Entra Permissions Management, which is a cloud infrastructure entitlement management solution; and Microsoft Entra Verified ID, which is a decentralised identity product offering. Integrated within the Defender for Cloud dashboard, Microsoft Entra Permissions Management provides organisations with visibility into permission for all identities, actions and resources across multi-cloud infrastructures. This allows them to detect excessive permissions and reduce the risk of data breaches. It will be available in July 2022. Meanwhile, Microsoft Entra Verified ID will secure digital interactions whilst respecting users’ privacy, making portable, self-owned identity possible. The platform will allow individuals and organisations to decide what information they share, when they share it and with whom. This will be available in August 2022. Microsoft Entra to improve identity and access capabilities for companies Gamma plays key role in Greater London Authority move SOLUTIONS IN ACTION ICONICS joins Microsoft’s BuildFor2030 initiative ICONICS contributes to building a more sustainable future by participating in Microsoft’s BuildFor2030 initiative, a call to action for Microsoft partners to develop and use solutions that are good for the planet as well as for business and that aligns with the United Nations’ Sustainable Development Goals. The company, also a launch partner for the Microsoft Cloud for Sustainability, provides solutions that include native geographic information system mapping, mobile visualisation and real-time distributed alarming that result in energy and labour savings and pollution reduction. Through its software suite, ICONICS is dedicated to helping organisations achieve their sustainability goals.