Technology Record - Issue 25: Summer 2022

93 operations team member into a production environment,” says Haber. “Agent cost per client is about $20 to $30 per year. When scaled across hundreds and thousands of clients, the cost of using agents becomes significant. With Orca, we don’t have to consider any of that. I’d estimate we save about two per cent of runtime costs per client and have reduced our DevOps and quality assurance time.” Orca Security is also integrated with Azure Sentinel Security Center and ServiceNow. It uses Security Center like a security information and event management technology, so Orca’s findings are directed right into Azure Sentinel Security Center. Orca Security can start a ticket in ServiceNow if an investigation or remediation is needed, and an Azure Sentinel Security Center dashboard is continuously monitored so problems can be quickly addressed. “We stood up those integrations in less than a week, and it works flawlessly,” says Haber. “One dashboard chart tells me time-to-triage from the moment Orca detects something. Our average time-to-resolution has been cut in half for anything critical. Once a ticket is closed, and Orca doesn’t see the issue anymore, we have a closed loop, which is important for our governance team and the people who must ensure we meet our service-level agreements.” Through its integration with ServiceNow, Orca can generate tickets with specific details for security engineering to address. This saves considerable time over using an agent-based tool. “We deploy in multiple regions worldwide – North America, Europe, and South America,” says Haber. “Per region, when you consider how many components we would need to deploy using an agent-based technology versus a simple Orca connection, you can see why my engineering and operations teams are much happier with Orca.”

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