Technology Record - Issue 26: Autumn 2022

CONT ENT S F E ATUR ED PARTNE R S 11 100 CyberProof ’s Tony Velleca discusses the evolving cybersecurity landscape and outlines how businesses can overcome the risks of cyberattacks 102 Anywhere365’s Enrico Karsten explains how cloudbased dialogue management systems can transform customer service 104 F irms must use science-based targets and a network of partners for sustainability success, says AVEVA’s Lisa Wee 106 Businesses should consider eight key steps to reduce environmental impact, says Johnson Controls’ Mark Reinbold 108 Marco Morsella shares how AvePoint is helping businesses make the most of SaaS and the clouds 110 isolved's James Norwood explains how HR departments can use virtual assistants to optimise Microsoft technology 112 AI and Microsoft Dynamics ERP systems are helping companies to lower costs and improve processing times, says Alyssa Putzer of Metafile Information Systems 113 S ynergy Technical’s Rohana Meade shares how Windows 365 workstations, PowerApps, OneNote and Teams can boost business productivity 114 Businesses must invest in audio technology to deliver productive hybrid meetings, says Joe Debold of EPOS 116 O rganisations can improve data management with Microsoft Azure Data Explorer and CyberProof Log Collector 117 Digitalisation helps firms to control supply chains and protect market share, says Terry Simpson of Nintex 118 Barracuda research highlights the obstacles facing organisations as they secure their operational technology 119 JourneyTEAM helps firms implement Microsoft Dynamics 365 Business Central and Finance and Supply Chain solutions 120 Businesses can enhance customer engagement with subscription models built on their CRMs, says Work 365’s Ismail Nalwala 121 LA NET’s Mitesh Chauhan shares some top tips for using the cloud to ensure business success 122 Experian’s data quality management is essential to helping firms make the most of Microsoft Dynamics 365 124 Businesses need digital transformation road maps that focus on customers and employees, says Geoff Ables of C5 Insight 126 Kyndryl’s Ron Xavier shares how the firm is combining its services with Microsoft technology for better workplace experiences 128 D avid Labuskes of AVIXA highlights the importance of people, technology and change management in hybrid work environments 207 A selection of Microsoft partners operating across all business sectors 216 THE L A S T WORD IDC’s Joe Dignan shares an update on the progress of smart cities

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