143 F I NANC I A L S E R V I C E S RSM has also made wholesale changes to its main office. It now has an open-plan meeting space with free-form seating and tables where people can meet face-to-face and work collaboratively. “It’s the office, but reimagined,” says Hilland. “We’ve not done it at every RSM site yet – but as we take on new sites and refurbish existing ones it will become the norm. Moving to hybrid working was something we had always planned, but the pandemic and the national lockdowns allowed us to accelerate. People are now so used to working remotely, using tools such as Teams, that they are ready for the change of culture, willing to readily embrace new ways of behaving.” Moving to Gamma Direct Routing for Microsoft Teams is saving RSM more than £400,000 ($462,000) a year in telephony costs. Hilland also notes the benefits of Teams telephony from a strategic business perspective. “RSM is a relatively new brand,” he said. “It’s our stated aim to be the advisor of choice for middle market business leaders. We know we will achieve this by focusing on the quality of the service that we provide to clients, and the quality of the relationships we have with them. We see Teams telephony and the cultural change that it is bringing as one of the key enablers that will allow us to achieve our goal.” Following the successful Direct Routing for Teams implementation for RSM UK, Gamma is now in the process of doing the same for RSM International. “It’s clear to us that Gamma and RSM share a common approach to quality both in terms of delivery and commercial relationships,” said Hilland. “Would we do it all again? Yes, of course we would.” Moving to Gamma Teams Direct Routing is saving RSM UK in excess of £400,000 a year in telephony costs
RkJQdWJsaXNoZXIy NzQ1NTk=